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Telecom CRM

Enhance customer experiences, streamline operations, and drive growth in the telecommunications industry with our Telecom CRM Solution. Built on the robust Microsoft Dynamics 365 platform, our CRM is designed to address the unique needs of telecom operators, enabling seamless customer engagement, service delivery, and operations management.

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Enhanced Customer Experience

Deliver personalized and consistent service across all channels.

Increased Revenue

Optimize upselling and cross-selling opportunities with targeted campaigns.

Improved Efficiency

Automate routine tasks to reduce operational costs and errors.

Reduced Churn Rates

Proactively address customer concerns to retain valuable subscribers.

Key Features

Omnichannel Customer Engagement

Service Management and Automation

AI-Powered Analytics

Campaign and Marketing Management

Integration with Billing and ERP Systems

Self-Service Portals

Modules:

  • Dynamics 365 Business Central
  • Dynamics 365 Finance
  • Dynamics 365 Supply Chain Management
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service
  • Dynamics 365 Project Operations
  • Dynamics 365 Marketing
  • Dynamics 365 Human Resources
  • Dynamics 365 Commerce
  • Dynamics 365 Fraud Protection

100% Quality

Unified Customer View

  • Consolidates customer data from multiple channels for a single source of truth.
  • Provides real-time insights into customer interactions, preferences, and history.

Predictive Customer Retention

  • Uses AI-powered analytics to identify at-risk customers and offer proactive solutions.
  • Enables targeted campaigns to improve loyalty and reduce churn.

Streamlined Service Delivery

  • Automates ticketing and service request workflows to enhance issue resolution speed.
  • Provides agents with real-time access to customer and service details.

Efficient Billing and Payments

  • Integrates with billing systems to automate invoicing, payments, and account management.
  • Reduces revenue leakage through error-free and transparent processes.

Scalable and Flexible Architecture

  • Adapts to growing customer demands with cloud scalability and flexible deployment options.
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Challenges in Telecom Industry

Fragmented Customer Data

Disconnected systems hinder a 360-degree customer view.

High Churn Rates

Difficulty in predicting customer dissatisfaction and retaining subscribers.

Complex Service Requests

Manual processes delay issue resolution and reduce customer satisfaction.

Revenue Leakage

Inefficient billing and account management processes.

Scalability Issues

Legacy systems fail to meet the demands of growing customer bases.

Explore Our Services

Mobile Network Operators

Optimize customer engagement and service delivery for wireless communication services.

Internet Service Providers (ISPs)

Manage customer accounts, subscriptions, and support efficiently.

Cable and Satellite Providers

Streamline operations and enhance customer satisfaction for cable TV and satellite services.

Enterprise Telecom

Improve account management and service quality for enterprise clients.

Why Partner with Us?

Built on Dynamics 365

Fully integrated with Microsoft Dynamics 365 for a unified experience.

Tailored to Your Needs

Customizable templates and workflows to meet unique business requirements.

Proven Expertise

Trusted by global clients to deliver transformative contract management solutions.

End-to-End Support

From implementation to optimization, our team provides continuous assistance.

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Ready to Transform Your Telecom Operations?

Streamline your telecom workflows, improve customer satisfaction, and accelerate growth with our Telecom CRM Solution.

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