Industry Solution · Dynamics 365
Unified Commerce for
Retail & Distribution
Connect online, in-store, mobile, and call centre on one platform. AI-powered demand planning, intelligent POS, and real-time inventory visibility — delivering the omnichannel experiences Indian consumers demand.
58% ROI Proven
Omnichannel Native
UPI & GST Ready
₹48.2L
Today's Revenue
4,820
Transactions
94%
Order Fulfilment
↑35%
YoY Growth
Copilot: Fast-moving SKUs in Bangalore stores at 82%
stock — auto-replenishment order raised for 3 vendors.
58%
3-Year ROI (Forrester TEI)
30%
Higher Customer Lifetime Value (Omnichannel)
35%
Revenue Increase from Personalisation
50%
Faster Checkout Speed
Omnichannel CommercePOS & mPOSInventory ManagementDemand Planning AILoyalty ProgramsDistribution & WMSeCommerce PlatformUPI & GST
Omnichannel CommercePOS & mPOSInventory ManagementDemand Planning AILoyalty ProgramsDistribution & WMSeCommerce PlatformUPI & GST
Core Solutions
Complete Retail Stack on Dynamics 365
Six integrated solution areas covering every touchpoint — from your first customer interaction to last-mile delivery.
Omnichannel Commerce
Unify in-store, eCommerce, mobile, and call centre on D365 Commerce. Customers get
consistent pricing, promotions, and inventory visibility across every touchpoint — with 30% higher lifetime
value proven for omnichannel shoppers.
POS · Web · Mobile · Call Centre
Intelligent POS & mPOS
Modern Store Commerce POS works online and offline on any device. AI-powered product
recommendations at checkout, clienteling tools for store associates, and integrated UPI/card payments —
reduce queue times by 50%.
UPI · Tap-to-Pay · Self-Checkout
Real-Time Inventory & WMS
Live cross-channel inventory visibility prevents overselling and stockouts. AI
replenishment automation raises purchase orders before shelves run empty — with multi-warehouse, BOPIS, and
ship-from-store fully supported.
BOPIS · Ship-from-Store · RFID
AI Demand Planning
Copilot-powered demand forecasting analyses historical sales, seasonal trends, and
market signals to optimise buying decisions. Integrated with vendor portals for automatic replenishment —
reducing excess stock by 25%.
Seasonal · AI Forecast · Auto-PO
Customer Loyalty & CRM
360° customer profiles aggregated from every channel — purchase history, preferences,
loyalty points, and service interactions. Personalised marketing via D365 Customer Insights drives repeat
purchases and NPS improvement.
Loyalty · Personalisation · CDP
Distribution & Last-Mile
Intelligent Order Management optimises fulfilment routing across stores and
warehouses. Real-time order tracking for customers, automated return management, and carrier integrations —
94% on-time delivery achieved.
DOM · Returns · Carrier API
Dynamics 365 Modules Used
D365 Commerce
D365 Customer
Insights
D365 Finance
D365 Business Central
Power BI
Power Automate
Copilot AI
India Tax / GST
Real-World Applications
How Retailers Win with D365
Practical applications delivering measurable outcomes for India's leading retail and distribution businesses.
Unified Digital & Physical Retail
Shoppers browse online, buy in-store, and return via app — with full data continuity.
D365 Commerce's headless API connects your existing website, app, and ERP in weeks. India's top fashion
and FMCG retailers are seeing 35% revenue lifts from unified experiences.
AI Personalisation at Scale
Copilot-driven product recommendations, dynamic pricing, and personalised promotions
— triggered by real-time customer behaviour. D365 Customer Insights creates unified customer profiles
across every touchpoint for hyper-targeted engagement.
Automated Replenishment & Buying
AI forecasting identifies demand spikes 30 days out and automatically raises purchase
orders with preferred vendors. Integration with India's top distributors via API eliminates manual
ordering — reducing stockouts by 40% and excess inventory by 25%.
India-Specific Compliance
Built-in GST management, e-invoicing (IRP), TCS/TDS automation, and HSN code mapping.
D365 handles multi-state GST reconciliation automatically — eliminating compliance risk and saving finance
teams 15+ hours monthly on tax filing.
Performance Impact
Results Our Retail Clients Achieve
Based on Forrester TEI study for D365 Commerce and SchwettmannTech retail deployments across India.
Increase in Omnichannel Revenue35%
Reduction in Stockouts40%
Improvement in Checkout Speed50%
Customer Retention Rate28%
Reduction in Excess Inventory25%
Retail Segments Served
Built for Your Format
Pre-configured D365 Commerce templates for India's fastest-growing retail and distribution sectors.
👗Fashion & Apparel
Grocery & FMCG
Electronics
🏠Home & Furniture
Pharma
Retail
🏋️Sports & Lifestyle
B2B
Distribution
Beauty & Personal Care
🏪Multi-brand Retail
Business Impact
ROI Across Your Retail Channels
Proven results from Forrester's Total Economic Impact™ study for Microsoft D365 Commerce.
58%
3-year ROI (Forrester TEI)
₹9.2M
Net Present Value over 3 years
30%
Higher omnichannel customer LTV
15%
Increase in average order value
"SchwettmannTech deployed D365 Commerce across our 47 stores in 8 months — including
our eCommerce site and loyalty app. Our cart abandonment dropped 38%, in-store checkout queues are 50%
shorter, and our buyers now work from Copilot demand forecasts instead of gut instinct. GST reconciliation
which took our team 3 days every month is now fully automated."
PK
Priya Kapoor
Chief Digital Officer · Leading Fashion Retail Chain, Mumbai
Start Your Journey
Unify Your Retail Channels with Dynamics 365
Get a free omnichannel readiness assessment. Our certified D365 Commerce consultants will
map your current technology stack and deliver a personalised transformation roadmap.