Automotive Solutions · Microsoft Dynamics 365 India
Drive the Future of Indian
Automotive with Dynamics 365
From OEM production planning to dealer network management and after-sales service — SchwettmannTech delivers Microsoft Dynamics 365 solutions purpose-built for India's automotive industry. Accelerate your EV transition, unify supply chain operations, and deliver exceptional customer experiences across every touchpoint of the vehicle lifecycle.
IATF 16949 Compliant ERP
OEM–Tier1–Dealer Integration
EV Transition Ready Platform
₹18Cr
Annual Parts Cost Saved
94%
Dealer Satisfaction Score
28%
Service Revenue Growth
6 wks
OEM Go-Live
supply-chain-wms
OEM Supply Chain — ₹18Cr waste eliminated
dealer-management
Dealer Network — 340 dealers connected live
after-sales-service
After-Sales — 94% first-time fix rate
warranty-management
Warranty Mgmt — ₹4.2Cr claims automated
Copilot Alert: Tier-2 supplier MSIL-Sub-7 has 94%
probability of delivery failure for next fortnight. Auto-raised alternate sourcing PO for 12 SKUs. ETA
maintained.
340+
Dealers Unified on Single Platform
28%
Avg After-Sales Revenue Growth
₹18Cr
Annual Supply Chain Savings
6 wks
OEM-to-Dealer Go-Live
OEM Supply Chain
Dealer Management DMS
After-Sales Service
Warranty Automation
Spare Parts Planning
EV Fleet Management
Connected Vehicle Analytics
IATF 16949 Compliance
OEM Supply Chain
Dealer Management DMS
After-Sales Service
Warranty Automation
Spare Parts Planning
EV Fleet Management
Connected Vehicle Analytics
IATF 16949 Compliance
Core Solutions
End-to-End Automotive on Dynamics 365
From production floor to showroom floor — a unified Microsoft platform for every stage of the automotive value chain in India.
OEM Supply Chain & Procurement
End-to-end supply chain visibility across OEM, Tier-1, and Tier-2 suppliers —
demand-driven MRP, supplier scorecards, goods receipt automation, and real-time inventory across assembly
plants. AI-powered disruption prediction alerts procurement teams 14 days before shortages.
D365 Supply Chain · AI Disruption · Supplier
Portal
Dealer Management System (DMS)
Connected dealer portal integrated with OEM Dynamics 365 — vehicle allocation, PDI
(Pre-Delivery Inspection) workflow, sales pipeline, F&I (Finance & Insurance), and customer lifecycle
management. 340+ dealers unified on a single D365 platform with role-based access.
Dealer Portal · PDI · F&I Integration · 340
Dealers
After-Sales Service & Parts
D365 Field Service for workshop job card management, technician scheduling, and
service revenue optimisation. Connected spare parts inventory across dealer network with automated
replenishment. Copilot recommends upsell packages based on vehicle age and service history.
D365 Field Service · Job Cards · Parts
Replenishment
Warranty & Quality Management
End-to-end warranty claims processing — dealer submission, OEM validation, root cause
analysis, and supplier recovery — all automated in D365. IATF 16949 non-conformance tracking, 8D report
generation, and quality audit trails for OEM and Tier-1 suppliers.
Warranty Automation · IATF 16949 · 8D Reports ·
NCR
EV Transition & Fleet Management
Dedicated EV module for battery lifecycle tracking, charging infrastructure
management, range analytics, and fleet telematics integration. Connected to Dynamics 365 via Azure IoT Hub —
real-time vehicle health, predictive battery maintenance, and EV-specific service workflows.
EV Lifecycle · IoT Hub · Battery Analytics ·
Telematics
Connected Vehicle Analytics
Azure IoT and Power BI integration capturing real-time vehicle telemetry from
connected vehicles — driving behaviour, predictive maintenance alerts, fuel/energy efficiency, and customer
journey analytics. Proactive outreach to customers before breakdown, not after.
Azure IoT · Power BI · Predictive Maintenance ·
Telematics
Dynamics 365 Modules Used
Real-World Applications
How Indian Auto Companies Win with D365
Real outcomes from SchwettmannTech's Dynamics 365 implementations across India's automotive value chain.
OEM Ramps EV Production 3× Faster
A Pune-based EV OEM used D365 Supply Chain to manage the complexity of 1,200 new
EV-specific components — multi-BOM management, battery cell supplier qualification, and automated capacity
planning. EV production ramp-up delivered 3× faster than the previous ICE model launch.
Dealer Network Revenue Up 34%
A national dealer group with 220 outlets deployed D365 Sales and Customer Service —
unifying customer records across OEM, dealer, and service touchpoints. Connected Copilot recommended
personalised service packages, increasing after-sales attachment rate by 34% and service revenue per
vehicle by ₹8,400.
Warranty Costs Cut ₹6.2Cr Annually
A Tier-1 components manufacturer automated warranty claim validation using D365 +
Azure AI Document Intelligence. Fraudulent or duplicate claims identified and rejected automatically —
₹6.2Cr annual savings. Supplier recovery workflows recovered 78% of valid warranty costs from
sub-suppliers.
Predictive Maintenance Fleet Solution
A commercial vehicle fleet operator connected 4,200 trucks via Azure IoT Hub to D365
Field Service. Predictive maintenance alerts reduced unplanned breakdowns by 71%, driver downtime by 58%,
and workshop overtime by 40%. Vehicle uptime SLA to fleet customers improved from 89% to 98.6%.
Performance Benchmarks
Proven Results by the Numbers
Outcomes delivered by SchwettmannTech across Indian automotive Dynamics 365 implementations.
Supply Chain Visibility Improvement88%
Dealer Satisfaction Score (NPS)82%
After-Sales Revenue Growth76%
Warranty Processing Time Reduction91%
Unplanned Downtime Reduction85%
Automotive Segments Served
Built for Every Automotive Sector
From passenger vehicle OEMs to commercial fleets and two-wheeler networks — our D365 solutions cover every segment of India's ₹7.77 lakh crore automotive industry.
Passenger Vehicles · OEM
🏍️Two-Wheeler · BS6 Ready
Commercial Vehicles · Fleet
EV
Manufacturers
Tier-1 Suppliers
🏪Dealership Networks
Auto Components
🚌Public Transport
Business Impact
ROI Within Year One
Consistent gains reported by Indian automotive clients within 12 months of Dynamics 365 go-live.
34%
Dealer after-sales revenue growth
71%
Reduction in unplanned fleet downtime
₹18Cr
Average annual supply chain savings
6.2×
Return on D365 Automotive investment
SchwettmannTech connected our 220-dealer network to a single D365 platform in 10
weeks. Every dealer can now see real-time vehicle allocation, customer service history, and Copilot-generated
upsell recommendations. Our after-sales revenue grew 34% in the first year — the Copilot service package
suggestions alone drove ₹12 crore in incremental bookings. We finally have one version of truth across our
entire network.
SK
Suresh Kumar
CEO · National Automobile Dealership Group, Mumbai
Start Your Journey
Accelerate Your Automotive Digital Transformation
Get a free 2-hour automotive assessment with our certified D365 consultants. We'll map your
OEM-dealer-service value chain, identify top 5 automation opportunities, and deliver a custom ROI projection.