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Dynamics 365 Commerce
Omnichannel Retail · Microsoft Certified
Dynamics 365
Commerce
Deliver seamless shopping experiences across every channel — online, in-store, mobile, and call center. Unify retail operations, personalize customer journeys, and drive revenue with the Dynamics 365 Commerce platform. SchwettmannTech delivers certified omnichannel retail implementations across India in 12–20 weeks.
35% Higher Conversions
360° Customer View
12–20 Week Go-Live
🛍️ Sales
🏪 POS
Orders
Online Revenue
₹18.4Cr
↑ 35% vs last month
Conversion Rate
4.8%
↑ 1.2pts improved
Avg Order Value
₹3,240
↑ 18% upsell lift
Cart Abandonment
22%
↓ 8pts recovered
Copilot: Recommend promoting "Summer Collection" to high-value segment — 89% affinity score.
Store Revenue (Today)
₹4.2L
↑ 12% vs yesterday
Transactions
284
Avg ₹1,479/txn
BOPIS Orders
47
↑ 60% of online
POS Uptime
99.9%
Offline resilient
Copilot: Staff productivity up 28% — deploy 2 more mobile POS units during peak hours.
Orders Today
1,842
↑ 22% vs LW
On-Time Dispatch
96.4%
↑ Above SLA
BOPIS Ready
94.7%
↑ in <2 hrs
Return Rate
4.2%
↓ Below 5% target
Copilot: Route 48 overdue orders to Store 12 for ship-from-store to meet SLA by 6 PM.
0
% Increase in Online Conversions
0
% Faster Checkout Experience
360°
Unified Customer View
12–20
Weeks Typical Go-Live
Headless Ecommerce Architecture
Cloud-Connected Store POS
Distributed Order Management
360° Customer Personalization
Buy Online Pick-Up In Store (BOPIS)
Intelligent Pricing & Promotions
Copilot-Powered Product Discovery
B2B & B2C Commerce
Headless Ecommerce Architecture
Cloud-Connected Store POS
Distributed Order Management
360° Customer Personalization
Buy Online Pick-Up In Store (BOPIS)
Intelligent Pricing & Promotions
Copilot-Powered Product Discovery
B2B & B2C Commerce
Omnichannel Platform
One Platform. Every Channel.
Dynamics 365 Commerce unifies all customer touchpoints — eliminating data silos and delivering consistent experiences whether customers shop online, in-store, mobile, or via call center.
Ecommerce
Headless, API-first storefronts with built-in CMS, B2B & B2C support
🏪
Store POS
Cloud-connected POS with offline resilience and mobile line-busting
Mobile Commerce
Responsive mobile experiences with app-native checkout and wallet support
📞
Call Center
Assisted commerce with full order management and customer history
Core Capabilities
Comprehensive Commerce Functionality
Every capability you need to run modern retail — built on a unified, AI-powered platform with deep Microsoft ecosystem integration.
Ecommerce & Digital
Headless, API-first architecture for pixel-perfect digital storefronts.
- Headless commerce with built-in CMS
- Pre-built storefront accelerators
- SEO-optimised product pages
- Personalised product recommendations
- Progressive web app (PWA) support
- A/B testing & experimentation
Modern POS
Cloud-connected store operations with offline resilience for business continuity.
- Store Commerce (Windows/iOS/Android)
- Mobile POS for line-busting
- Self-service kiosk support
- Offline mode with sync
- Clienteling & customer lookup
- Integrated payment processing
Order Management
Unified order visibility across all channels with intelligent fulfillment.
- Distributed Order Management (DOM)
- BOPIS & curbside pickup
- Ship-from-store fulfillment
- Endless aisle capability
- Returns & exchanges management
- Real-time inventory visibility
Pricing & Promotions
Centralised pricing engine with personalised promotion targeting.
- Customer segment-based pricing
- Dynamic discounts & coupons
- Loyalty programme management
- Mix & match promotions
- Channel-specific pricing rules
- Clearance & markdown automation
Customer Data & CDP
360° unified customer profiles with AI-driven personalisation at scale.
- Unified customer profile across channels
- Purchase history & behaviour
- AI-powered product recommendations
- Personalised marketing triggers
- Customer Insights integration
- GDPR-compliant consent management
B2B Commerce
Enterprise B2B capabilities for wholesale, dealer, and partner channels.
- Account-based pricing & catalogues
- Purchase order workflow
- Credit limit management
- Bulk ordering & quick order pad
- Approval hierarchies
- Invoice payment & net terms
Implementation Roadmap
5-Phase Commerce Go-Live
A structured, proven approach ensuring your omnichannel commerce platform launches on time, on budget, and drives immediate business impact.
1
Weeks 1–4
Discovery & Planning
Channel strategy, business requirements, integration mapping, and solution architecture.
2
Weeks 4–10
Design & Configuration
Storefront UX design, POS layout, product catalogue structure, pricing rules, and loyalty setup.
3
Weeks 10–16
Build & Integrations
Custom storefront development, ERP/WMS integrations, payment gateway, and data migration.
4
Weeks 16–19
Testing & Training
End-to-end UAT, performance load testing, store staff POS training, and go-live readiness.
5
Week 20+
Go-Live & Growth
Hypercare support, post-launch optimisation, CRO programs, and phase 2 planning.
Business Impact
Measurable Commerce Results
Our clients consistently achieve these outcomes within 6 months of go-live.
35%
Increase in online conversion rate
50%
Faster in-store checkout experience
28%
Increase in average order value via recommendations
40%
Reduction in inventory stockouts with DOM
Pricing & Licensing
Transparent Investment Model
Microsoft Commerce licensing plus SchwettmannTech implementation — clearly defined upfront with no surprise costs.
Commerce Base
$210
/user/month
Core omnichannel commerce for store operations and back-office teams.
- Omnichannel operations
- Store POS system
- Ecommerce platform
- Order management
- Product catalogue
- Pricing & promotions
- Inventory visibility
Most Common
Commerce + Ecommerce
$210
+ volume-based ecommerce pricing
Full omnichannel including public ecommerce storefront and digital channels.
- Everything in Base, plus:
- Public ecommerce storefront
- Transaction-based pricing
- Headless commerce APIs
- B2B & B2C commerce
- Content management (CMS)
- Scaled for traffic volume
Device License
$150
/device/month
Per-device licensing for fixed POS terminals and self-service kiosks.
- Alternative to user licenses
- Fixed POS terminals
- Self-service kiosks
- Shared devices
- Store operations
- Offline capability
- Full POS feature set
Implementation & Support: Standard implementation packages start from ₹12,0,000 for core retail operations and POS setup. Custom quotes available for complex omnichannel e-commerce and global store rollouts.
Implementation investment: ₹12L–₹1.2Cr+ depending on channels, customisation, and integration scope. Contact us for a detailed estimate →
Industries
Commerce Across Every Retail Vertical
Fashion & Apparel
Omnichannel fashion retail & e-commerce
Grocery & FMCG
High-volume click & collect commerce
Beauty & Health
Personalised D2C beauty commerce
Home & Furnishings
Visual commerce with AR & configurator
Electronics
Omnichannel consumer electronics
B2B Manufacturing
Dealer portals & wholesale ordering
Pharma & Healthcare
Compliant healthcare retail & D2C
F&B & Quick Service
Digital ordering & loyalty for F&B
Client Success
Retailers Thriving with D365 Commerce
★★★★★
Our online conversion rate jumped from 2.1% to 4.8% within 3 months of launching our D365 Commerce storefront. The personalisation engine and checkout experience redesign made an enormous difference to our top line.
★★★★★
SchwettmannTech deployed our 40-store POS rollout in 16 weeks — on schedule, despite complex custom integrations with our ERP. The offline resilience of D365 Commerce POS was a game-changer for our rural stores.
★★★★★
Our B2B dealer portal built on D365 Commerce handles ₹120Cr of orders annually. The account-based pricing and purchase order workflow has completely replaced our old manual quoting process. Excellent work by the team.
FAQ
Common Questions
What is Dynamics 365 Commerce and how is it different from other ecommerce platforms?
Dynamics 365 Commerce is Microsoft's unified omnichannel retail platform — unlike standalone ecommerce platforms (Shopify, Magento) or POS systems, D365 Commerce connects ecommerce, in-store POS, call center, order management, and back-office operations into one platform. Built on D365 Finance & Operations, it provides enterprise-grade capabilities with native ERP, supply chain, and customer data integration that standalone platforms cannot match.
How long does a D365 Commerce implementation take?
Implementation timelines depend on scope:
- Ecommerce only: 12–16 weeks
- POS only (standard): 10–14 weeks
- Full omnichannel (ecommerce + stores): 16–24 weeks
- Enterprise with B2B + custom: 24–36 weeks
Can D365 Commerce integrate with our existing ERP or inventory system?
Yes. D365 Commerce integrates natively with Dynamics 365 Finance & Operations and Business Central. For other ERP systems (SAP, Oracle, Tally), we use standard REST APIs, OData, and Azure Integration Services. Common integrations include inventory/WMS, payment gateways (Razorpay, PayU, Stripe), logistics APIs (Blue Dart, Delhivery, Shiprocket), and tax systems (GST e-invoicing).
Does D365 Commerce support BOPIS and ship-from-store?
Yes — these are core capabilities. D365 Commerce's Distributed Order Management (DOM) engine intelligently routes orders to optimal fulfillment locations — store, warehouse, or supplier — based on cost, proximity, inventory, and SLA rules. BOPIS (Buy Online, Pick Up In Store), curbside pickup, and ship-from-store are all built-in with configurable fulfillment rules.
Can we migrate from Magento, Shopify, or WooCommerce to D365 Commerce?
Yes. SchwettmannTech has executed migrations from Magento 1 & 2, Shopify Plus, WooCommerce, and custom-built ecommerce platforms. Our migration methodology covers: product catalogue & content migration, customer data & order history, loyalty points & gift cards, SEO redirect mapping, and phased cutover to minimise downtime. We typically run both platforms in parallel during UAT before final go-live.
How does D365 Commerce handle India-specific requirements like GST and UPI payments?
D365 Commerce includes India localisation for GST (including e-invoicing with IRN/QR codes), state-wise tax rules, and HSN code mapping. For payments, we integrate popular India payment gateways — Razorpay, PayU, Cashfree, and Paytm — with UPI, net banking, wallets, and EMI support. COD (Cash on Delivery) workflows and returns processing are also handled.
Start Your Commerce Journey
Ready to Unify Your Commerce Channels?
Get a free omnichannel commerce assessment from SchwettmannTech's certified D365 Commerce specialists. We'll map your current state and build a go-live roadmap — no cost, no obligation.