Telecom Solutions · Microsoft Dynamics 365 India
Connect Every Subscriber. Grow Every
Telecom Revenue with D365
India's telecom market is the world's most competitive. SchwettmannTech delivers Microsoft Dynamics 365 solutions that give ISPs, mobile operators, DTH providers, and enterprise connectivity firms the subscriber intelligence, churn prediction AI, and BSS-integrated CRM they need to protect ARPU, reduce churn, and win in India's ₹2.55 lakh crore telecom industry.
TRAI Compliance Built-In
BSS/OSS Integration Templates
AI Churn Prediction 85% Accuracy
83%
Query Deflection Rate
₹14.2L
Monthly Churn Revenue Saved
18 min
Avg Handle Time ↓ 62%
4.6★
Customer NPS Score
subscriber-360
Subscriber 360 — 84,200 active subscribers
churn-ai
Churn AI — 142 high-risk ↑ARPU flagged today
bss-integration
BSS Integration — 97.2% provisioning SLA
trai-compliance
TRAI QoS Reports — auto-generated monthly
Churn AI: 142 subscribers with ARPU >₹800 at >75%
churn risk next 30 days. Top trigger: 3+ bill disputes + no plan upgrade in 6 months. Retention campaign
recommended — revenue at risk: ₹14.2L/month.
83%
Support Query Deflection Rate
30%
Average Churn Reduction
₹14.2L
Monthly Churn Revenue Protected
8 wks
Accelerator Deployment Timeline
Subscriber 360
Churn Prediction AI
BSS/OSS Integration
TRAI QoS Compliance
Omnichannel Support
Revenue Assurance
Network NOC Integration
WhatsApp Bot Service
Subscriber 360
Churn Prediction AI
BSS/OSS Integration
TRAI QoS Compliance
Omnichannel Support
Revenue Assurance
Network NOC Integration
WhatsApp Bot Service
Core Solutions
End-to-End Telecom CRM on Dynamics 365
From subscriber onboarding to churn prevention and TRAI compliance — a unified Microsoft platform for India's telecom operators.
Subscriber 360 Management
Complete subscriber profile combining D365 CRM with BSS billing data, network usage,
complaint history, plan tenure, and AI-generated churn risk score — all in one view. Sales and support teams
access full context without switching between 5 systems. Real-time ARPU segmentation enables personalised
retention strategies.
Subscriber 360 · BSS Integration · ARPU Analytics
· Real-time
AI-Powered Churn Prediction
Azure ML churn prediction model analyses subscriber behaviour — data usage trends,
bill dispute frequency, plan changes, and network experience — to flag at-risk subscribers 30–90 days in
advance. Automated D365 Marketing retention campaigns triggered for high-ARPU at-risk subscribers. Average
churn reduction: 30%.
Azure ML · Churn AI · 85% Accuracy · Retention
Campaigns
Omnichannel Customer Service
Unified complaint intake from web portal, IVR, WhatsApp Business, app, and walk-in —
all as D365 Customer Service cases with automated TRAI SLA tracking. AI-powered chatbot deflects 83% of
queries. Escalations route to D365 agents with full subscriber context. Mandated TRAI resolution timelines
enforced automatically.
D365 Customer Service · Omnichannel · Chatbot ·
TRAI SLA
BSS/OSS Integration & Provisioning
Pre-built integration templates for Amdocs, Comverse, CSG, and custom Indian
mediation platforms. Real-time SIM activation, plan changes, add-on provisioning, and deactivation with D365
status sync. 97.2% provisioning SLA maintained across all operators. Azure Service Bus handles 50,000+ daily
provisioning events reliably.
BSS Integration · Provisioning Automation ·
Amdocs · CSG
TRAI Compliance & Regulatory Reporting
Pre-built TRAI QoS report templates (Telecom Regulatory Authority of India Quality of
Service Regulations 2017) — monthly and quarterly compliance reports generated automatically from D365 and
NOC data feeds. TDSAT dispute documentation, Consumer Protection Regulation compliance tracking, and
mandatory complaint resolution timeline enforcement.
TRAI QoS · Regulatory Reports · TDSAT · Consumer
Protection
Revenue Assurance & Upsell Analytics
Power BI dashboards on ARPU trends, plan mix, add-on attach rates, and revenue
leakage detection. AI-powered Next Best Offer recommendations integrated into D365 agent desktop —
suggesting personalised plan upgrades based on subscriber usage. Average ARPU uplift: 18% post-deployment.
ARPU Analytics · Revenue Assurance · Next Best
Offer · Power BI
Dynamics 365 Modules Used
Real-World Applications
How Indian Telecom Operators Win with D365
Real outcomes delivered by SchwettmannTech across ISPs, mobile operators, and DTH providers in India.
ISP Unifies 82,000 Subscribers in 9 Weeks
A regional broadband ISP with 82,000 subscribers deployed SchwettmannTech's Telecom
CRM Accelerator in 9 weeks — migrating from 3 legacy systems. Churn AI flagged 340 high-ARPU at-risk
customers in month 1; retention team converted 71% of them, protecting ₹2.8Cr annual revenue.
Telecom Bot Deflects 40,000 Calls/Day
A national mobile operator deployed Azure Bot Service with Hindi and English NLP,
connected to D365 Customer Service. 83% deflection rate on routine queries (balance check, plan info, bill
disputes). Contact centre headcount requirement reduced by 28% while CSAT improved from 71% to 89%.
TRAI Compliance Automated from 3 Days to 2 Hours
A DTH operator's quarterly TRAI QoS report previously consumed 3 analysts for 3 full
days of manual data compilation. D365 + Azure Data Factory now generates the complete TRAI-mandated report
in 2 hours from live NOC data. Zero late submissions in 18 months since deployment.
Churn AI Saves ₹3.8Cr Monthly
A mobile operator with 1.2 million subscribers deployed Azure ML churn prediction on
D365 subscriber data. The model identifies high-ARPU churners 60 days in advance with 87% accuracy.
Automated WhatsApp retention offers reach at-risk customers before competitor activation. Monthly churn
rate reduced from 4.2% to 2.9%.
Performance Benchmarks
Proven Results by the Numbers
Performance improvements delivered by SchwettmannTech across Indian telecom operator deployments.
Subscriber Query Deflection Rate83%
Churn Reduction (ARPU >₹500 segment)72%
TRAI Compliance Reporting Automation95%
Provisioning SLA Achievement97%
Agent Handle Time Reduction62%
Telecom Segments Served
Built for India's Telecom Market
From Tier-1 mobile operators to regional ISPs and DTH providers — our D365 telecom solutions cover every operator segment in India's hyper-competitive market.
Mobile Operators · MNO
ISPs ·
Broadband
📺DTH Providers
🏢Enterprise Connectivity
📶MVNOs · Resellers
☎️VoIP Operators
Tower
Companies
🛰️Satellite Internet
Business Impact
ROI Within Year One
Consistent gains reported by Indian telecom operators within 12 months of Dynamics 365 go-live.
30%
Average reduction in subscriber churn rate
83%
Customer query deflection via AI chatbot
₹3.8Cr
Monthly churn revenue protected per operator
8 wks
Telecom CRM Accelerator to production
SchwettmannTech's D365 Telecom CRM went live across our 82,000-subscriber ISP in 9
weeks — we had BSS integrated, TRAI reporting automated, and churn AI running on day 1. The churn model
flagged 340 high-risk enterprise subscribers in month 1 and our retention team converted 71% of them. That
single outcome paid for the entire 3-year project cost. Our TRAI filing that used to take 3 days now takes 2
hours.
PD
Prashant Desai
CEO · Regional Broadband ISP, Hyderabad
Start Your Journey
Build India's Most Intelligent Telecom CRM
Get a free 2-hour telecom assessment. We'll evaluate your BSS environment, demo the churn
AI on your subscriber data, and deliver an 8-week deployment roadmap with ROI projection.