Industry Solution · Dynamics 365
Patient-First Care with
Dynamics 365 Healthcare
Put patients at the centre of everything — from appointment booking to discharge and follow-up care. Microsoft Dynamics 365 transforms clinical workflows, revenue cycles, and supply chains for India's hospitals, clinics, and diagnostic labs.
NABH Compliant
HIPAA Data Security
Ayushman Bharat Ready
284
Today's OPD
96%
Bed Occupancy
4.8★
Patient NPS
₹8.4L
Today's Revenue
09:30
Sunita Rao — Cardiology Consult
Checked In
10:00
Rajan Mehta — Orthopaedics
Waiting
10:30
Priya Nair — Emergency Triage
Urgent
11:00
Amit Joshi — Post-Op Follow-Up
Online
Copilot: 3 patients due for follow-up calls —
automated reminders sent. Sunita Rao's care plan updated based on latest lab results.
40%
Reduction in Patient No-Shows
30%
Faster Revenue Cycle Processing
25%
Supply Chain Cost Reduction
4.8★
Average Patient Satisfaction Score
Patient Relationship MgmtClinical Workflow AutomationMedical Supply ChainRevenue Cycle MgmtTelehealth IntegrationNABH / HIPAA ComplianceAyushman BharatAI
Care Coordination
Patient Relationship MgmtClinical Workflow AutomationMedical Supply ChainRevenue Cycle MgmtTelehealth IntegrationNABH / HIPAA ComplianceAyushman BharatAI
Care Coordination
Core Solutions
Complete Healthcare Stack on Dynamics 365
Six integrated solution areas covering the complete patient journey — from first contact to long-term care management and financial closure.
Patient Relationship Management
360° patient profiles integrating demographics, medical history, appointment records,
billing, and care plans. AI-powered outreach automates appointment reminders, post-discharge follow-ups, and
preventive care campaigns — reducing no-shows by 40%.
360° Profile · Reminders · CDP
Clinical Workflow Automation
Automate OPD scheduling, bed management, lab request routing, and discharge
summaries. D365 integrates with leading EMR/HIS systems (Athena, Cerner, Epic, Insta) — freeing clinicians
from administrative work to focus on patient care.
EMR Integration · OPD · Bed Mgmt
Healthcare Supply Chain
Real-time pharmaceutical and medical device inventory across all departments and
stores. Expiry date tracking, automated reorder triggers, and vendor management reduce medicine wastage and
stockouts — cutting supply chain costs by 25%.
Pharma · Devices · Cold Chain
Revenue Cycle Management
Automate insurance pre-authorisation, TPA claim submission, Ayushman Bharat/CGHS
billing, and collections follow-up. AI-powered billing reduces claim rejections by 35% and speeds up
collections — improving revenue cycle by 30%.
TPA · CGHS · Ayushman Bharat
Telehealth & Digital Engagement
Built-in Microsoft Teams telehealth integration for video consultations, remote
patient monitoring, and home visit coordination via D365 Field Service. Patients access care from anywhere —
expanding reach beyond physical hospital walls.
Teams · Remote Monitoring · App
Compliance & Quality Reporting
Pre-built NABH, NABL, and HIPAA compliance dashboards. Automated incident reporting,
patient safety tracking, and regulatory audit documentation. D365 Business Central handles CGHS empanelment,
GST, and hospital financial compliance automatically.
NABH · NABL · HIPAA · GST
Dynamics 365 Modules Used
D365 Customer Service
D365 Business Central
D365 Finance
D365 Field Service
Power BI
Power Automate
Teams Telehealth
Copilot AI
Real-World Applications
How Healthcare Providers Win with D365
Practical use cases transforming patient outcomes and operational efficiency across India's healthcare sector.
Intelligent Patient Scheduling
AI-powered appointment management considers doctor availability, patient preferences,
and urgency scoring — automatically filling cancellations and sending reminders via SMS/WhatsApp.
Hospitals using D365 report 40% fewer no-shows and 25% increase in OPD utilisation.
AI-Powered Care Coordination
Copilot analyses patient data to flag deteriorating conditions, suggest care plan
updates, and coordinate multi-disciplinary team reviews. Post-discharge care management automatically
schedules follow-ups and monitors adherence — reducing readmission rates by 20%.
Cashless Insurance Processing
Real-time TPA connectivity for pre-authorisation, cashless claim submission, and
status tracking. Ayushman Bharat and CGHS billing fully automated with D365 Power Automate — reducing
claim rejection rates by 35% and cutting billing team workload in half.
Pharmacy & Inventory Optimisation
Real-time stock visibility across pharmacy, OT stores, and wards with automated
min-max replenishment and expiry alerts. D365 Business Central manages vendor contracts, FIFO dispensing,
and Schedule H drug compliance — saving hospitals ₹50L+ annually in wastage.
Performance Impact
Results Healthcare Providers Achieve
Measurable outcomes from SchwettmannTech healthcare deployments across India's hospitals, clinics, and diagnostic networks.
Reduction in Patient No-Shows40%
Faster Revenue Cycle (Days in A/R)30%
Supply Chain Cost Reduction25%
Reduction in Claim Rejections35%
Clinical Admin Time Saved50%
Healthcare Segments Served
Built for Every Care Setting
Pre-configured D365 healthcare templates for India's diverse provider landscape.
Multi-Specialty Hospitals
🏪Clinics & Polyclinics
🔬Diagnostic Labs
Pharma
Distribution
🩺Medical Devices
Health Insurance
🦷Dental Chains
👁️Eye Care Chains
🤱Mother & Child Care
Business Impact
ROI Across Your Healthcare Operations
Proven outcomes from SchwettmannTech healthcare implementations and Microsoft's global health system data.
40%
Reduction in patient no-shows via AI reminders
₹50L+
Annual pharma wastage savings per hospital
35%
Fewer insurance claim rejections
50%
Reduction in clinical administrative burden
"SchwettmannTech implemented D365 Business Central and Customer Service across our 3
hospital campuses in 6 months. Our pharmacy wastage dropped from ₹80L to ₹22L annually — that ROI alone paid
for the entire project. Patient no-shows are down 42%, our cashless insurance turnaround went from 3 days to 4
hours, and our NABH audit preparation now takes days instead of weeks."
DS
Dr. Suresh Nair
CEO · Leading Multi-Specialty Hospital Group, Bangalore
Start Your Journey
Transform Patient Care with Dynamics 365
Book a free 2-hour healthcare transformation assessment with our certified D365
consultants. We'll audit your clinical workflows, identify quick wins, and deliver a custom ROI projection for
your organisation.