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Your Future,
Our Commitment
Empower Your Business with Cutting-Edge Digital Solutions Take the first step in transforming your business with our expert-driven technology solutions.
Let's Build Your Success Together!
- ✔ 98% Client Satisfaction Rate
- ✔ 28+ Successful Projects
Customer Support Teams
Automatically create cases from customer queries sent via email, ensuring faster issue resolution.
IT Helpdesk Management
Parse IT support requests and assign tickets to relevant teams automatically.
Field Service Operations
Generate field service cases from service requests or maintenance issues received via email.
E-Commerce Complaints Handling
Capture customer grievances, order disputes, or returns requests efficiently.
Key Features
Email Parsing Processor
Case Management Acceleration
Workflow Automation
Customizable Logic
Integration with Dynamics 365
Email Parsing with Intelligent Processors
- Automated Email Retrieval: Our system retrieves emails from configured inboxes using predefined intervals (e.g., every 5 minutes).
- Parsing Logic: The solution utilizes a parsing processor that scans email content and extracts relevant details such as: Subject, Body text, Attachments, Key-value pairs (e.g., “Customer ID: 12345” or “Issue: Payment Failure”)
- Pattern Matching: Parsing is powered by regular expressions and delimiters (e.g., //, :, ,) to accurately extract structured data.
Dynamic Field Mapping
- Extracted data is mapped to specific fields within Dynamics 365 (e.g., customer name, case description, priority).
- Missing or ambiguous data triggers notifications or rules to ensure accuracy.
Case Creation in Dynamics 365
- Once parsed, the data is fed into Dynamics 365, automatically creating a new case in the system.
- Cases are enriched with details such as: Customer information, Case category, Priority level, Attachments or screenshots.
Automated Workflow Triggers
- After case creation, workflows or Power Automate flows are triggered to assign the case to the appropriate team or individual.
- SLA timers and notifications are activated for timely resolution.
Continuous Monitoring and Reporting
- The system monitors email parsing logs for errors and provides real-time reports on case creation metrics.
- Any parsing failures are flagged for manual review, ensuring 100% data reliability.
Our Auto Case Creation and Management Services
Dashboard Development
Design and deploy intuitive dashboards tailored to your business needs.
Data Integration
Connect QuickSight to multiple data sources, ensuring a unified view of your data.
Machine Learning Integration
Enhance analytics with ML-powered features like anomaly detection and predictive forecasting.
Embedded Analytics
Seamlessly integrate QuickSight into your applications for enhanced user experiences.
Training and Support
Provide hands-on training to your teams and offer ongoing support for QuickSight adoption.
Explore Our Services
Increased Efficiency
Eliminate manual case creation efforts, saving time and reducing human error.
Faster Response Times
Automate the initial case logging process to begin resolution immediately.
Improved Accuracy
Use parsing logic to capture precise customer details and requirements.
Enhanced Customer Satisfaction
Reduce delays and ensure prompt responses to customer issues.
Why Partner with Us?
Tailored Parsing Rules
Customize email parsing logic to fit your unique business needs.
Seamless Integration
Fully compatible with Dynamics 365 Customer Service and other Microsoft tools.
Proven Expertise
Built by experienced professionals with deep knowledge of CRM workflows.
Ongoing Support
Receive continuous updates and maintenance to keep your solution running smoothly.
Ready to Automate Your Case Creation Process?
Empower your customer service and support teams with automated email parsing and case management. Contact us to learn how our accelerator can enhance your Dynamics 365 capabilities.