AI-Powered Virtual Agents
Built with Copilot Studio
SchwettmannTech designs and deploys enterprise AI chatbots using Microsoft Copilot Studio (formerly Power Virtual Agents) — customer service bots that resolve 80% of queries without human handoff, HR self-service assistants, IT helpdesk automation, and D365-integrated conversational AI for Indian enterprises.
Enterprise AI Chatbot Solutions for India
Six specialised chatbot capability areas — from customer-facing bots to internal employee assistants, all integrated with your Microsoft ecosystem.
Everything Inside Copilot Studio — Deployed for India
The full Microsoft Copilot Studio platform — no-code topic authoring, generative AI grounding, omnichannel deployment, and enterprise integrations.
Azure OpenAI-Powered Responses
Copilot Studio natively integrates with Azure OpenAI to generate contextual responses grounded in your SharePoint, Dataverse, and website content — answering questions your bot has never seen before without manual topic creation. Every answer includes source citations for enterprise trust.
- SharePoint & Website Knowledge Grounding
- Azure OpenAI GPT-4o Integration
- Source Citation in Every Response
- No-Code Topic Authoring for Non-Technical Teams
Deploy Everywhere Your Customers Are
One bot, deployed across every channel — website widget, Microsoft Teams tab, WhatsApp Business API, Facebook Messenger, mobile app, and Dynamics 365 Customer Service omnichannel. Consistent AI experience wherever your customers and employees interact.
- WhatsApp Business API
- Microsoft Teams Bot
- Web Widget & Mobile App
Deep System Integrations
Copilot Studio bots call Power Automate flows to take action — raise tickets in ServiceNow, create leads in D365 Sales, check order status in D365 Commerce, update records in SharePoint — making every conversation actionable.
Hindi, English & Regional Languages
Bots built for India's multilingual market — Hindi, Tamil, Telugu, Bengali, Marathi, and English in the same bot, auto-detected from user input. Essential for pan-India customer service and HR bots serving employees across diverse linguistic backgrounds.
Azure AD Authentication & Data Privacy
Copilot Studio bots authenticate users via Azure Active Directory — personalised responses, secure access to individual data (payslips, order history), and full audit trails. DPDP Act compliant data handling with no PII stored in bot conversation logs.
Real-Time Bot Performance Analytics
Copilot Studio's built-in analytics plus custom Power BI dashboards track every conversation metric — session volume, deflection rate, abandonment topics, escalation patterns, and CSAT scores. Weekly automated insight reports delivered to your customer service team.
- Session Volume & Deflection Trends
- Top Unanswered Questions Report
- CSAT & Escalation Analytics
Seamless Agent Escalation
When the bot can't resolve a query, it hands off to a live agent in Dynamics 365 Customer Service or Microsoft Teams — with full conversation transcript, user details, and sentiment score so agents have complete context from the first message. Zero friction, zero frustration for the customer.
- D365 Customer Service Omnichannel
- Teams Agent Handoff
- Full Conversation Context Transfer
Our 4-Phase Chatbot Delivery Framework
A structured approach to building AI chatbots that actually deflect queries — not just fancy demos that fail in production.
Chatbots for Every Sector in India
Industry-specific chatbot templates and use cases for India's key verticals.
With 500 million WhatsApp users in India, every customer service bot we build includes WhatsApp Business API integration — meeting Indian customers on the channel they already use, not asking them to visit a website or download an app.
Proven Results from Chatbot Deployments
Measured outcomes from SchwettmannTech's Copilot Studio engagements across Indian enterprises — at 90 days post go-live.
What Our Chatbot Clients Say
"SchwettmannTech deployed a customer service bot on our website and WhatsApp in 4 weeks. It now handles 82% of our order queries — status, returns, and refunds — without any human agent. Our support team headcount requirement dropped by 40% while CSAT scores actually improved to 4.7/5. The WhatsApp integration was the game-changer for our Indian customers."
"Our HR team was spending 3 hours daily answering the same leave, payslip, and policy questions. SchwettmannTech built an HR bot in Teams — in Hindi and English — that answers all standard queries instantly. HR ticket volume fell 65% in the first month. Our HR team now focuses on strategic work instead of repetitive queries from our 3,500 employees."
"Our IT helpdesk was overwhelmed with password resets and software requests. The Copilot Studio bot SchwettmannTech built handles password resets via Entra ID automatically and creates ServiceNow tickets for everything else — with full categorisation. IT ticket volume dropped 58%. Our IT team now resolves complex issues instead of handling routine requests all day."
Common Chatbot Questions
Have questions about building your AI chatbot? Our Copilot Studio architects will advise on the best approach for your use case.
Deploy Your AI Chatbot in 4 Weeks
Book a free 60-minute chatbot scoping session. We'll analyse your top support queries, map conversation flows, and deliver a proposal — including expected deflection rate and ROI — no commitment required.