Our Dynamics 365 upgrade services help businesses move from outdated ERP and CRM configurations to current, supported versions of the Microsoft Dynamics 365 platform — without disrupting daily operations or losing critical data. Whether you are running a legacy version of Dynamics AX, Dynamics NAV, Dynamics GP, or an older Dynamics 365 release, SchwettmannTech provides a structured, technically rigorous path to a modern, fully supported environment. With 120+ certified consultants and completed projects across the UAE, UK, India, Saudi Arabia, and Europe, we manage the full upgrade lifecycle on your behalf.
What our Dynamics 365 upgrade services cover
- Legacy migration to Dynamics 365: Full migration from Dynamics AX 2009, AX 2012, NAV 2013–2018, and GP 2015–2018 to the current Dynamics 365 Finance, Business Central, or Supply Chain Management platform, including data mapping, schema transformation, and cutover planning.
- Version-to-version upgrades: Upgrade from an earlier Dynamics 365 release to the latest update wave, ensuring your organisation benefits from current feature sets, security patches, and Microsoft’s continuous support commitment.
- Custom code and ISV solution assessment: Audit of all existing customisations, third-party ISV add-ons, and bespoke extensions to identify what can be retained, refactored, or replaced using standard Dynamics 365 functionality.
- Data migration and validation: Structured extraction, cleansing, and transformation of master data, transactional records, and historical data, with formal validation cycles to confirm accuracy before go-live.
- Integration re-architecture: Review and rebuild of existing integrations to third-party platforms — logistics systems, HR platforms, eCommerce layers, and external APIs — so they function correctly within the upgraded environment.
- Post-upgrade support and stabilisation: Dedicated hypercare support for a defined period following go-live, covering issue triage, performance monitoring, and end-user query resolution to ensure the organisation operates confidently in the new environment.
Why businesses in the UAE, UK, India, and Saudi Arabia choose SchwettmannTech
- Microsoft-certified Solution Partner: SchwettmannTech holds Microsoft Solution Partner status with demonstrated competencies in Business Applications. Our consultants carry active Microsoft certifications and follow Microsoft’s recommended upgrade methodologies, giving clients confidence that best practices are applied at every stage.
- Regional presence and delivery capability: With offices in India, the UAE, Germany, and Cyprus, our teams can deliver on-site workshops, requirements sessions, and training in the regions where our clients operate. We understand local compliance requirements in markets such as VAT regulations in the UAE and Saudi Arabia, and Making Tax Digital obligations in the UK.
- Proven enterprise-scale delivery: Our client portfolio includes B.Braun and Deutsche Telekom, organisations with complex, multi-entity ERP environments. That experience translates directly into upgrade projects for mid-market and enterprise clients who cannot tolerate prolonged downtime or data integrity issues.
- Fixed-scope delivery options: Many upgrade engagements can be structured as fixed-price, fixed-scope projects, giving finance teams a reliable budget figure and reducing commercial risk. We are transparent about what is included and what falls outside scope before a contract is signed.
- Depth across 120+ consultants: Because we have a large internal team rather than relying on a small group of generalists, we can assign the right specialist — functional consultant, technical architect, data migration engineer, or test lead — to each phase of the project rather than asking one person to cover multiple disciplines.
Our Dynamics 365 upgrade process
- Discovery and current-state assessment: We begin with a structured review of your existing Dynamics environment — version, customisation volume, data volumes, integration points, and user base. This assessment produces a written findings report and forms the basis of the project plan and commercial proposal.
- Upgrade roadmap and architecture design: Based on the assessment output, our solution architects define the target architecture, the upgrade path (lift-and-shift, re-implementation, or hybrid), and the phasing strategy. Where a phased approach reduces business risk, we recommend it clearly and explain the trade-offs.
- Development and configuration: Our technical consultants rebuild or refactor customisations in the target environment, configure the new Dynamics 365 modules to match agreed business processes, and establish the integration layer. All development work is version-controlled and subject to peer review.
- Data migration and testing: A minimum of two complete data migration rehearsals are conducted before go-live. Functional testing, user acceptance testing, and performance testing run in parallel, with defects tracked and resolved before cutover is approved.
- Training and change management: Role-based training is delivered to end users and system administrators in your organisation, covering the changes to daily workflows and new features available in the upgraded environment. Training materials are provided in written and video format for ongoing reference.
- Go-live and hypercare: Cutover is executed to an agreed schedule, with our team available on-call during the critical first weeks of operation. Hypercare support transitions to a standard managed services arrangement or concludes at the agreed point, depending on your support preference.
Pricing and cost
The cost of a Dynamics 365 upgrade engagement varies based on the source version, the volume of customisations, data complexity, number of integrations, and the number of users and legal entities involved. For a straightforward upgrade from Dynamics 365 Business Central to a current version with limited customisation, project fees typically begin at approximately £15,000 to £25,000 (or equivalent in USD or AED). Mid-complexity migrations from legacy platforms such as Dynamics NAV or AX to Dynamics 365 Finance or Business Central commonly fall in the range of £40,000 to £120,000. Enterprise-scale, multi-country implementations with significant customisation and data volumes are scoped individually and may exceed this range. SchwettmannTech provides a no-obligation assessment and written estimate following the initial discovery phase, so you receive a specific figure based on your actual environment rather than a generic range. Microsoft licensing costs are separate from implementation fees and depend on your chosen Dynamics 365 plan and user count.
Frequently asked questions
How long does a typical Dynamics 365 upgrade take?
Duration depends on the complexity of your current environment. A version-to-version upgrade for a single-entity Business Central customer with minimal customisation can be completed in six to ten weeks. A migration from Dynamics AX 2012 to Dynamics 365 Finance for a multi-country enterprise typically takes five to nine months. SchwettmannTech provides a realistic timeline estimate after the initial assessment, not before.
Will we lose historical data during the upgrade?
Historical data can be migrated as part of the project. In practice, the approach depends on data volume and the age of the records — some organisations choose to archive very old transactional data rather than migrate it directly into the live system, making it available for reference without affecting system performance. Our data migration team designs the right approach for your situation during the planning phase.
Can our existing customisations be carried over to the new version?
Many customisations can be refactored and carried over, but some will need to be rebuilt using current Dynamics 365 extension patterns. In some cases, functionality that previously required custom development is now available as a standard feature in the upgraded version, which reduces the volume of custom code that needs to be maintained going forward. Our technical team assesses every customisation during the discovery phase and gives you a clear recommendation for each one.
Do you support upgrades for businesses in the UAE and Saudi Arabia?
Yes. SchwettmannTech has an established office in the UAE and has delivered Dynamics 365 projects across the Gulf region, including for clients with VAT and Zakat compliance requirements. Our consultants are familiar with