Microsoft Dynamics 365 support and implementation is a core specialisation at SchwettmannTech, helping businesses across the UAE, UK, India, Saudi Arabia, and beyond get real, measurable value from their ERP and CRM investment. Whether you are deploying Dynamics 365 for the first time, migrating from a legacy system, or need ongoing technical support to keep your environment stable and performing, our team of 120+ certified consultants has the depth and track record to deliver. Clients such as B.Braun and Deutsche Telekom trust SchwettmannTech because we combine global reach with hands-on expertise.
What our Microsoft Dynamics 365 support and implementation covers
Our service is designed to address the full lifecycle of a Dynamics 365 environment, from initial planning through to long-term managed support. We do not hand clients a generic toolkit and walk away. Every engagement is scoped around the specific business model, industry requirements, and technical landscape of the organisation we are working with.
- End-to-end Dynamics 365 implementation: Full project delivery covering Dynamics 365 Finance, Supply Chain Management, Business Central, Sales, Customer Service, Field Service, and Marketing modules. We handle configuration, data migration, integrations, user acceptance testing, and go-live cutover.
- System upgrades and migrations: Structured migration from on-premises AX, NAV, GP, or third-party ERP systems to Dynamics 365 cloud environments, with minimal disruption to daily operations and full data integrity validation.
- Custom development and extensions: Where standard Dynamics 365 functionality does not meet your requirements, our development team builds extensions using Power Platform, Azure Logic Apps, and AL/X++ to close the gap without compromising upgradability.
- Integration services: Connecting Dynamics 365 to third-party platforms including Salesforce, SAP, Shopify, warehouse management systems, payroll software, and industry-specific tools using REST APIs, Dataverse connectors, and Azure Integration Services.
- Ongoing managed support: Tiered support agreements covering incident resolution, system monitoring, performance tuning, regulatory compliance updates, and access to named consultants who already know your environment.
- Training and change management: Structured end-user training programmes, administrator workshops, and change management planning to ensure adoption is high and the system is used correctly from day one.
Why businesses in the UAE, UK, India, and Saudi Arabia choose SchwettmannTech
Competition among Dynamics 365 partners is intense, particularly in high-growth markets like the Gulf region and the UK mid-market. Businesses repeatedly come back to SchwettmannTech because our model is built on consistency, accountability, and genuine technical capability rather than sales promises.
- Microsoft-certified Solution Partner status: SchwettmannTech holds Microsoft Solution Partner designation, which means our consultants meet verified competency standards assessed by Microsoft directly. This is not a self-declared badge — it reflects a consistent standard of delivery and certifications held across the team.
- Local presence, global capability: With offices in India, Germany, UAE, and Cyprus, we operate in the same time zones as our clients and understand the regulatory, tax, and localisation requirements specific to VAT-registered businesses in Saudi Arabia and the UAE, HMRC-compliant deployments in the UK, and GST-compliant configurations in India.
- 120+ experienced consultants: Our bench includes functional consultants, technical architects, integration specialists, and project managers. Clients are not passed to junior staff after the sales process — they work with experienced professionals throughout the engagement.
- Enterprise and mid-market track record: Having delivered projects for organisations of the scale of B.Braun and Deutsche Telekom, we understand the governance, security, and change complexity that larger implementations require, while remaining structured enough to work effectively with growing mid-market businesses.
- Fixed-scope and flexible engagement models: We offer both fixed-price project delivery and flexible time-and-materials support arrangements so that businesses can choose the commercial model that matches their budget cycle and risk appetite.
Our Microsoft Dynamics 365 implementation process
A structured process is what separates a clean implementation from a costly, drawn-out project. Our delivery methodology is built around Microsoft Sure Step principles and refined through hundreds of real-world deployments. Each phase has defined outputs, review checkpoints, and clear responsibilities on both sides.
- Discovery and requirements analysis: We start by running structured workshops with key stakeholders to document current business processes, integration dependencies, data volumes, reporting requirements, and any regulatory constraints. This phase produces a requirements specification that forms the foundation for scoping and pricing.
- Solution design: Our functional architects translate business requirements into a Dynamics 365 configuration design, identifying what can be met with standard functionality, what requires configuration, and what will need custom development. A gap analysis document is shared and agreed before development begins.
- Build and configuration: The system is configured and built in a dedicated sandbox environment. Custom extensions are developed, tested internally, and documented. Integration connections are built and validated against source systems. Regular sprint reviews keep the client informed of progress.
- Data migration and testing: Source data is extracted, cleaned, and mapped to Dynamics 365 data structures. Migration runs are executed in the test environment first, allowing the client to validate records before the production migration. User acceptance testing is run against defined test scripts, and issues are tracked and resolved before go-live sign-off.
- Go-live and cutover: The production migration is executed during a planned cutover window. Our team is available throughout go-live to resolve any issues in real time and provide hypercare support during the first two to four weeks of live operation.
- Post-implementation support and optimisation: After go-live, clients transition to a structured support agreement. We conduct periodic system health reviews, apply Microsoft release wave updates, and identify optimisation opportunities as the business evolves.
Pricing and cost
The cost of Microsoft Dynamics 365 support and implementation varies depending on the modules selected, the complexity of the existing IT landscape, the degree of custom development required, and the size of the user base. For a focused Business Central implementation covering finance and basic supply chain for a company with 20 to 50 users, project costs typically range from £25,000 to £75,000. A mid-market Finance and Supply Chain Management deployment with integrations and multi-entity configuration generally falls between £80,000 and £250,000. Enterprise-scale programmes involving multiple Dynamics 365 modules, complex integrations, and multi-country rollouts typically start from £300,000 and scale upward depending on scope and duration. Ongoing managed support agreements are priced from £1,500 to £8,000 per month depending on response time commitments, number of named users, and included service hours. SchwettmannTech provides detailed, itemised fixed-price proposals following the discovery phase so there are no hidden costs during delivery.
Frequently asked questions
How long does a typical Microsoft Dynamics 365 implementation take?
Timelines depend heavily on scope and complexity. A Business Central implementation for a straightforward finance use case can go live in 8 to 12 weeks. A full Finance and Supply Chain Management deployment for a mid-market manufacturer with integrations typically takes 4 to 9 months. Multi-country enterprise rollouts may run 12 to 24 months across phased releases. During discovery, SchwettmannTech produces a detailed project plan with milestones so expectations are set before the build phase begins.
Can SchwettmannTech support a Dynamics 365 environment implemented by a different partner?
Yes. We regularly take over support for environments that were implemented by other partners or in-house teams. Our onboarding process for third-party systems includes a technical audit to document the current configuration, identify any non-standard developments, and assess the health of the environment before we assume responsibility for ongoing support.
Does SchwettmannTech provide Dynamics 365 localisation for UAE, Saudi Arabia, and India