Our Dynamics 365 consulting services help businesses across the UAE, UK, India, Saudi Arabia, and beyond plan, implement, and optimise Microsoft Dynamics 365 so that the platform works precisely the way their operations require. SchwettmannTech is a Microsoft-certified Solution Partner with more than 120 specialist consultants and offices in India, Germany, the UAE, and Cyprus. We bring structured methodology, deep product knowledge, and direct implementation experience with enterprise clients such as B.Braun and Deutsche Telekom to every engagement we take on.
What our Dynamics 365 consulting services cover
SchwettmannTech delivers end-to-end Microsoft Dynamics 365 consulting across both ERP and CRM workloads. Our teams work with manufacturers, distributors, professional services firms, healthcare organisations, and public-sector bodies. Below is a summary of the core service areas we handle:
- ERP implementation (Finance, Supply Chain, Manufacturing): Full-cycle deployment of Dynamics 365 Finance and Supply Chain Management, including chart of accounts design, warehouse management configuration, production planning, and integration with existing business systems.
- CRM implementation (Sales, Customer Service, Marketing): Configuration and deployment of Dynamics 365 Sales, Customer Service, and Customer Insights to improve pipeline visibility, case resolution times, and customer data quality.
- System integration: Connecting Dynamics 365 to third-party platforms such as SAP, legacy ERPs, e-commerce systems, logistics providers, and Power Platform components using Azure Integration Services and custom APIs.
- Migration from legacy systems: Structured migration from NAV, AX, GP, and non-Microsoft ERP or CRM platforms, including data cleansing, mapping, and validation to reduce post-migration issues.
- Post-go-live support and managed services: Ongoing support packages covering break-fix, minor configuration changes, user training, and proactive monitoring to protect system performance after launch.
- Health checks and optimisation: Independent assessments of existing Dynamics 365 environments to identify configuration gaps, unused functionality, performance bottlenecks, and licencing inefficiencies.
Why businesses in the UAE, UK, India, and Saudi Arabia choose SchwettmannTech
Organisations that have evaluated multiple Microsoft partners consistently choose SchwettmannTech for the same core reasons. Our delivery model is built to handle complex, multi-country deployments without inflating timelines or budgets.
- Microsoft-certified Solution Partner status: Our certifications span Business Applications, covering both Finance and Operations and Customer Engagement tracks. This means our consultants are independently validated by Microsoft and have access to partner-level technical resources, escalation paths, and roadmap information.
- Genuine enterprise experience: Having delivered for organisations of the scale of B.Braun and Deutsche Telekom, we understand the governance, documentation, change management, and integration complexity that large businesses require. We apply that same rigour to mid-market projects.
- Multi-country delivery capability: With offices in the UAE, Germany, India, and Cyprus, we can staff projects across time zones and comply with local regulatory requirements in Gulf Cooperation Council countries, the UK, and the EU without relying on subcontractors.
- A team of more than 120 consultants: Clients are not dependent on one or two key individuals. We maintain dedicated pools of functional consultants, technical developers, data migration specialists, and project managers who can be allocated based on project requirements.
- Fixed-scope and milestone-based contracts: We offer clearly defined project contracts with agreed deliverables and payment milestones, so clients know what they are paying for and when. We do not rely on open-ended time-and-materials arrangements that expose clients to budget overruns.
Our Dynamics 365 consulting process
Every SchwettmannTech engagement follows a structured delivery process. This ensures that scope is properly defined before work begins, that the business case is tested throughout the project, and that end users are prepared for go-live well in advance.
- Discovery and scoping: We conduct structured workshops with key stakeholders across finance, operations, sales, and IT to document current-state processes, identify pain points, and define the functional scope of the Dynamics 365 solution. This phase produces a detailed Fit-Gap analysis and a project brief.
- Solution design: Our functional architects translate the scoping output into a solution blueprint. This includes configuration decisions, integration architecture, data migration approach, security model design, and a list of any required custom developments.
- Build and configuration: Consultants configure the Dynamics 365 environment according to the approved design. Developers build integrations and any agreed customisations in parallel. All build work is version-controlled and subject to internal code review before it reaches the client test environment.
- Testing: We run unit testing internally, then facilitate structured User Acceptance Testing with the client’s own team. Test scripts are prepared in advance and defects are tracked through to resolution before any sign-off is given.
- Training and change management: We deliver role-based training for end users and produce system documentation tailored to the client’s processes rather than generic product guides. Where projects require formal change management, we can provide dedicated resources.
- Go-live and hypercare: Our team manages the cutover process and remains actively available for the first two to four weeks after go-live to resolve any production issues rapidly. Hypercare transitions into a long-term support arrangement at the client’s discretion.
Pricing and cost
The cost of Dynamics 365 consulting services varies considerably depending on the scope, the number of modules, the complexity of integrations, and the size of the user base. For a mid-market Finance and Operations implementation covering one legal entity, project fees typically range from £80,000 to £250,000, or the approximate equivalent in AED, INR, or SAR. Larger multi-entity or multi-country programmes with complex integrations commonly run between £300,000 and £800,000 in professional services fees. CRM-only implementations for Sales or Customer Service tend to be more contained, with project fees commonly falling between £30,000 and £120,000 depending on scope. These figures do not include Microsoft licencing costs, which are charged directly by Microsoft and vary by module and user type. SchwettmannTech provides a detailed cost estimate after the initial discovery phase, and we are transparent about cost assumptions so clients can make informed decisions before committing to full project contracts.
Frequently asked questions
How long does a Dynamics 365 implementation typically take?
A focused single-module implementation, such as Dynamics 365 Finance for one legal entity, typically takes four to six months from kick-off to go-live. Multi-module or multi-country programmes generally run between nine and eighteen months. The single most common cause of project delays is incomplete data readiness and slow decision-making on the client side, both of which we help address during discovery.
Do you work with businesses that are already using Dynamics 365 but need help improving their setup?
Yes. A significant portion of our work involves clients who went live with Dynamics 365 through a different partner or internal team and are experiencing performance issues, unused functionality, or problems with integrations. We offer structured health check assessments and optimisation engagements specifically for this situation.
Can SchwettmannTech support a project that spans the UAE and the UK simultaneously?
Yes. Our office presence in the UAE and our team in Germany and Cyprus allows us to staff multi-country projects with consultants who are familiar with the regulatory and tax requirements in both regions. We have delivered programmes that covered GCC countries and European entities within a single project structure.
What Microsoft Dynamics 365 certifications do your consultants hold?
Our consultants hold a range of Microsoft certifications including MB-300 (Finance and Operations Core), MB-310 (Finance), MB-330 (Supply Chain Management), MB-700 (Solution