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ISO/IEC 27001:2022 Certified Microsoft Solution Partner

Agentic AI & Copilot Studio Development

AI agents that plan, call your systems and complete tasks inside Dynamics 365 and Microsoft 365, governed with identity, permissions and audit trails.

AI readiness assessment

At a glance

Copilot Studio and Azure AI Foundry agents
Dynamics 365 agents for sales, service and field service
Tool and system integration through APIs and MCP
Agent registry, identity and audit logging
Evaluation, guardrails and monitoring

Agentic AI goes beyond chat: agents plan steps, call your systems and complete tasks such as updating a Dynamics 365 record or triaging a customer request. We build them on Microsoft Copilot Studio and Azure AI Foundry with identity, permissions, logging and an agent registry, so they stay governed as the number of agents grows.

What we deliver

Agents your business can actually trust

Design, build and govern AI agents across Microsoft 365, Dynamics 365 and your own systems.

Copilot Studio agents

Low-code agents for service, HR, IT and sales workflows inside Microsoft 365 and Teams.

Dynamics 365 agents

Agents for sales, customer service and field service that work with your D365 data and processes.

Custom agents on Azure AI Foundry

Multi-model agents with your choice of LLM, orchestration and hosting.

Tool & system integration

Connect agents to ERP, CRM and internal APIs, including MCP-based tools.

Agent governance

Agent registry, identity, permissions and audit logging to prevent agent sprawl.

Evaluation & guardrails

Test agent behaviour, set safety limits and monitor quality after launch.

Use cases

Agent use cases that save real time

Sales assistantSummarise accounts, draft follow-ups and update opportunities.

Service triageClassify, route and answer routine customer requests.

Field servicePrepare technicians with history, parts and next steps.

Internal helpdeskAnswer HR, IT and policy questions from approved sources.

Technology

Built on proven platforms

Copilot StudioAzure AI FoundryAzure OpenAIMicrosoft EntraDynamics 365Power PlatformMicrosoft 365MCPPython.NET

How we work

From pilot agent to governed rollout

1Discover

Pick high-value, low-risk tasks.

2Design

Define tools, permissions and guardrails.

3Build

Develop and connect the agent.

4Test

Evaluate behaviour and edge cases.

5Govern & scale

Registry, monitoring and rollout.

Security you can verify

ISO/IEC 27001:2022 certified

Agents act on your systems, so security matters. We design identity, least-privilege access and audit logging from day one, under our certified Information Security Management System.

Quick answers

Frequently asked questions

What is agentic AI?

Agentic AI refers to systems that can plan and carry out multi-step tasks using tools, not only answer questions. For example, an agent can look up an order, update a record and notify a customer.

Copilot Studio or a custom agent?

Copilot Studio suits many workflows inside Microsoft 365 and Dynamics 365 with low-code speed. Custom agents on Azure AI Foundry suit complex logic, specific models or unusual integrations. We help you choose.

How do you keep agents under control?

Each agent gets an identity, limited permissions, audit logs and a place in a central registry, plus testing and monitoring after launch.

Can agents work with our existing Dynamics 365?

Yes. We build agents that read and update Dynamics 365 data within your existing roles and security model.

LLM & RAG Services Knowledge Graph & GraphRAG AI Readiness Assessment Dynamics 365

Ready to put AI agents to work?

Book a free discovery call and we will identify the first agent worth building.

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