Finding the right Dynamics 365 implementation partner in the UAE is one of the most consequential technology decisions a growing business will make. SchwettmannTech is a Microsoft-certified Solution Partner with more than 120 consultants and established offices in Dubai, India, Germany, and Cyprus. We help businesses in Dubai, Abu Dhabi, and Sharjah design, deploy, and run Microsoft Dynamics 365 environments that fit how their operations actually work — not the other way around.
What our Dynamics 365 implementation service covers
Our engagements go well beyond installing software. We take responsibility for every stage of your Dynamics 365 project, from the first requirements workshop through to post-go-live support. The following areas are included across our standard and enterprise engagement packages:
- Dynamics 365 Business Central and Finance & Operations: Full ERP deployment covering finance, procurement, inventory, and supply chain for mid-market and enterprise businesses operating across the UAE and the wider GCC region.
- Dynamics 365 Sales and Customer Service: CRM configuration and rollout for sales teams and service departments, including pipeline management, case management, and customer portal integration.
- Power Platform and custom development: Power Apps, Power Automate, and Power BI solutions built on top of your Dynamics 365 environment to extend functionality without requiring expensive third-party tools.
- Data migration and integration: Structured extraction, cleansing, and loading of data from legacy systems such as SAP, Oracle, and on-premise Microsoft Dynamics GP or NAV installations.
- User training and change management: Role-specific training programmes delivered in person in Dubai or Abu Dhabi and remotely for distributed teams across the UAE and wider GCC.
- Managed support and system administration: Ongoing managed service contracts covering system monitoring, update management, user support, and performance optimisation after go-live.
Why UAE businesses choose SchwettmannTech
Businesses across Dubai, Abu Dhabi, and Sharjah work with SchwettmannTech for specific, practical reasons. Here is what consistently comes up when clients are asked why they selected us over competing firms:
- Microsoft Gold and Solution Partner status: Our certifications are not honorary. They require demonstrated technical competency, customer success references, and ongoing examination results from our consultants — requirements we meet across multiple Dynamics 365 solution areas.
- A team of more than 120 dedicated consultants: We do not subcontract your project to freelancers or rotate in junior staff mid-engagement. You work with experienced functional and technical consultants who have handled complex implementations across manufacturing, healthcare, and professional services industries.
- Proven performance with demanding clients: Our client list includes B.Braun, a global medical device manufacturer, and Deutsche Telekom, one of the largest telecommunications companies in Europe. The delivery standards those organisations require translate directly into how we manage every project, regardless of size.
- Local UAE presence combined with global depth: Our UAE office means your project team is accessible during Gulf Standard Time working hours. When your project requires deep technical expertise in a specialist area, we draw on our consultants in Germany and India without adding delay or cost to your engagement.
- Industry-specific configuration templates: We have developed pre-built configuration templates for trading, logistics, construction, and healthcare businesses that are common across the UAE market. These reduce implementation time and lower the risk of scope creep on fixed-price engagements.
Our Dynamics 365 implementation process
Every Dynamics 365 implementation we deliver in the UAE follows a structured methodology built around Microsoft’s Success by Design framework, adapted with the project governance practices our enterprise clients expect. The phases below apply to both Business Central and Finance & Operations projects:
- Discovery and scoping: We conduct structured workshops with your key stakeholders in Dubai, Abu Dhabi, or remotely to document your current processes, define the future-state requirements, and produce a project scope document and fixed-price proposal. This phase typically runs two to three weeks.
- Solution design: Our functional consultants produce a detailed design document that maps your requirements to standard Dynamics 365 capabilities, identifies gaps requiring custom development, and establishes the data migration strategy. You review and approve this document before any build work begins.
- Build and configuration: Consultants configure the Dynamics 365 environment in a dedicated development tenant, develop any custom components, and build integration connectors to your third-party systems. Progress is reviewed in weekly checkpoint calls.
- User acceptance testing: Your team tests the configured solution against agreed business scenarios. We manage a formal defect log and resolution process so that every issue is tracked, prioritised, and closed before the go-live date is confirmed.
- Data migration and cutover: Production data is migrated using validated migration scripts. A parallel-run or cutover approach is agreed based on your operational risk tolerance, and a rollback plan is documented and tested before the cutover weekend.
- Go-live support and handover: SchwettmannTech consultants provide on-site or remote hypercare support for a defined period after go-live. At the end of hypercare, the system is formally handed to your internal team or transitioned to our managed support service.
Pricing and cost
The cost of a Dynamics 365 implementation in the UAE depends on the number of users, the complexity of your processes, the extent of custom development required, and whether you are deploying Business Central or Finance & Operations. For small to mid-sized businesses in Dubai or Sharjah deploying Dynamics 365 Business Central for between 10 and 30 users, a full implementation typically ranges from AED 180,000 to AED 420,000. Larger Finance & Operations projects for manufacturing or distribution businesses with complex integrations generally range from AED 550,000 to AED 1,500,000 or more depending on scope. Microsoft licence costs for Dynamics 365 Business Central Essentials start at approximately USD 70 per user per month. SchwettmannTech provides a detailed, itemised fixed-price proposal following the discovery workshop so you have a clear cost commitment before the project begins.
Frequently asked questions
How long does a Dynamics 365 implementation take in the UAE?
A focused Business Central implementation for a company with 15 to 40 users and standard requirements typically takes 12 to 20 weeks from the start of discovery to go-live. Finance & Operations projects for larger organisations with custom integrations generally require 6 to 12 months. SchwettmannTech provides a project timeline in the scoping document before any work begins.
Does SchwettmannTech have consultants based in Dubai or Abu Dhabi?
Yes. SchwettmannTech operates a UAE office with consultants available for on-site workshops, training sessions, and go-live support across Dubai, Abu Dhabi, and Sharjah. Remote delivery is also available for phases of the project where on-site presence is not required.
Can you migrate data from our existing system, such as SAP or an older Microsoft Dynamics version?
Yes. Data migration from SAP, Oracle, Dynamics GP, Dynamics NAV, and other ERP platforms is a standard part of our implementation service. We use validated migration templates and run multiple test migrations before the production cutover to reduce the risk of data quality issues.
What ongoing support do you provide after the Dynamics 365 system goes live?
SchwettmannTech offers managed support contracts that cover helpdesk access, system monitoring, Microsoft update management, and periodic optimisation reviews. Contracts are structured by response time and monthly hour allowance to match the support level your business requires.
Is SchwettmannTech a certified Microsoft partner?
Yes. SchwettmannTech holds Microsoft Solution Partner status with verified designations across Business Applications. This certification