A well-executed Dynamics 365 Commerce implementation gives retail and consumer-facing businesses a unified platform to manage stores, e-commerce, call centres, and back-office operations from a single system. SchwettmannTech has delivered this platform to clients across the UAE, UK, India, Saudi Arabia, and Europe, helping organisations replace fragmented point-of-sale and e-commerce stacks with a fully integrated Microsoft solution. With more than 120 certified consultants and direct experience working with enterprise clients such as B.Braun and Deutsche Telekom, we bring the technical depth and industry knowledge that complex retail environments demand.
What our Dynamics 365 Commerce implementation covers
- Omnichannel retail configuration: We connect physical stores, online storefronts, and call-centre channels so that inventory, pricing, promotions, and customer data stay consistent across every touchpoint.
- Point-of-sale deployment: Full setup of Dynamics 365 Commerce POS, including hardware configuration, offline mode, shift management, and staff training for in-store teams.
- E-commerce site build and integration: We deploy the native Commerce e-commerce module or integrate third-party storefronts, connecting product catalogues, payment gateways, tax engines, and fulfilment workflows.
- Customer loyalty and promotions: Configuration of tiered loyalty programmes, discount rules, coupon management, and personalised offers based on purchase history and customer segments.
- Supply chain and inventory integration: Connecting Commerce with Dynamics 365 Supply Chain Management or Finance to give buyers and store managers accurate, real-time stock visibility.
- Data migration and system cutover: Structured migration of product master data, customer records, pricing tables, and historical transaction data from legacy ERP or POS systems, with a managed cutover plan that minimises downtime.
Why businesses in the UAE, UK, India, and Saudi Arabia choose SchwettmannTech
- Microsoft Solution Partner status: SchwettmannTech holds Microsoft Solution Partner designation for Business Applications, which means our consultants meet Microsoft’s technical certification and customer satisfaction requirements — not a self-declared claim.
- Regional presence without regional compromises: Our offices in India, Germany, UAE, and Cyprus allow us to staff projects locally in Gulf and South Asian markets while drawing on a wider delivery pool when specialist skills are needed. We understand local tax rules, Arabic language requirements, and VAT compliance in the GCC.
- Enterprise-grade delivery experience: Our work with clients like B.Braun and Deutsche Telekom has required us to meet strict data governance, security, and change management standards. We apply the same discipline to every project regardless of company size.
- Fixed-scope and phased engagement models: We offer structured fixed-scope packages for standard implementations and phased roadmap engagements for businesses that need to roll out Commerce incrementally across markets or brands.
- Post-go-live managed services: Retail environments change quickly. We provide ongoing support, monthly release management, and performance monitoring so that the platform continues to serve the business after the initial deployment is complete.
Our Dynamics 365 Commerce implementation process
- Discovery and requirements workshop: We spend the first two to three weeks mapping your current retail operations, identifying gaps, documenting integration points, and agreeing on the scope that will be delivered. This phase produces a signed functional specification and an agreed project plan.
- Solution design and architecture: Our architects produce a detailed design covering data models, integration architecture, security roles, and the Commerce channel topology — how stores, warehouses, and online channels will be connected and how data will flow between them.
- Build and configuration: We configure the Dynamics 365 Commerce environment, build custom extensions where standard functionality does not meet requirements, and complete integrations with payment providers, tax services, loyalty platforms, and any existing ERP or WMS systems.
- User acceptance testing: Your team runs structured test scripts against real business scenarios — end-of-day procedures, returns processing, online checkout, loyalty redemption — before anything moves to production. We manage defect resolution and re-testing within defined sprint cycles.
- Training and change management: We deliver role-based training for store associates, back-office users, merchandising teams, and IT administrators. Where needed, we produce local-language training materials for teams in the UAE or India.
- Go-live and hypercare: The cutover to production follows a detailed runbook. Our team provides intensive support during the first two to four weeks after go-live, with extended monitoring hours to catch and resolve any issues before they affect trading operations.
Pricing and implementation cost
The cost of a Dynamics 365 Commerce implementation depends on the number of channels, stores, integrations, and the degree of customisation required. For a single-country deployment covering one or two retail channels with standard integrations, professional services typically range from £40,000 to £90,000 (approximately AED 185,000 to AED 415,000 or USD 50,000 to USD 115,000). Multi-country, multi-brand deployments with complex ERP integrations and significant custom development commonly range from £150,000 to £350,000 or above. Microsoft Dynamics 365 Commerce licensing is charged separately on a per-user or per-device basis; current pricing starts at approximately USD 180 per month for a full user licence, though your actual licence cost depends on your user mix and any qualifying discounts under an existing Microsoft agreement. SchwettmannTech provides a detailed cost estimate after the initial discovery workshop, when scope is clearly defined.
Frequently asked questions
How long does a Dynamics 365 Commerce implementation take?
A focused single-channel or single-country implementation typically takes between three and six months from kick-off to go-live. Multi-country or multi-brand projects with complex integrations generally run between eight and eighteen months, depending on scope and the speed of decision-making on the client side.
Can Dynamics 365 Commerce be integrated with an existing ERP system that is not Microsoft?
Yes. While Commerce integrates natively with Dynamics 365 Finance and Supply Chain Management, we have also built integrations with SAP, Oracle, and custom ERP systems using REST APIs and Azure Integration Services. The complexity and cost of non-Microsoft ERP integrations vary, and we assess these during the discovery phase.
Does SchwettmannTech support Arabic-language and GCC VAT requirements in Commerce?
Yes. We configure Commerce to meet Arabic right-to-left display requirements and ensure that tax calculations, receipts, and reporting comply with GCC VAT rules as they apply in the UAE and Saudi Arabia. Our UAE-based team is familiar with the local regulatory environment.
What happens if our business grows and we need to add more stores or countries after go-live?
Dynamics 365 Commerce is built to scale. Adding new stores, channels, or regional configurations is a standard operational task once the platform is established. We offer managed services and project-based engagements to support expansion, and many of our clients return to us for additional phases after their initial go-live.
Is SchwettmannTech able to migrate data from our current POS or e-commerce platform?
Yes. Data migration is included as a defined workstream in our implementation projects. We migrate product catalogues, customer records, loyalty points balances, and historical sales data. The exact scope of migration is agreed during discovery, and we carry out parallel runs and reconciliation checks before cutover to verify data integrity.
Ready to move forward with a Dynamics 365 Commerce implementation that fits your retail model and operates across the markets where your business trades? Contact SchwettmannTech to arrange a no-obligation scoping call with one of our senior Commerce consultants. We will review your current environment, outline a realistic approach, and give you a clear picture of timelines and cost before any commitment is made.