A successful Dynamics 365 CRM implementation gives your sales, customer service, and marketing teams a single, reliable platform for managing customer relationships — replacing disconnected spreadsheets, siloed data, and manual follow-up with structured, automated workflows. SchwettmannTech has delivered more than 200 Dynamics 365 projects for clients across the UAE, UK, India, Saudi Arabia, Germany, and beyond. Whether you are rolling out Sales, Customer Service, or both modules together, our team of 120+ certified consultants handles every stage from initial configuration through post-go-live support.
What our Dynamics 365 CRM implementation covers
- Dynamics 365 Sales implementation: Full configuration of leads, opportunities, accounts, contacts, and sales pipelines, including territory management, sales forecasting, and integration with Outlook and Microsoft Teams.
- Dynamics 365 Customer Service implementation: Case management, SLA configuration, knowledge base setup, queue management, and omnichannel routing so your support agents work from one unified interface.
- Data migration and cleansing: Structured extraction, transformation, and loading of existing CRM or ERP data — including legacy Salesforce, Zoho, SAP, and spreadsheet sources — with duplicate detection and validation built in.
- Custom development and extensions: Custom entities, business rules, Power Automate flows, and plugin development for scenarios the out-of-the-box product does not cover.
- Third-party and ERP integrations: Connecting Dynamics 365 CRM to SAP, Dynamics 365 Finance, Microsoft 365, LinkedIn Sales Navigator, telephony platforms, and local ERP systems common in the UAE and Saudi Arabia markets.
- Training and change management: Role-based training sessions, administrator coaching, and adoption planning so your teams actually use the system rather than work around it.
Why businesses in the UAE, UK, India, and Saudi Arabia choose SchwettmannTech
- Microsoft-certified Solution Partner status: SchwettmannTech holds Microsoft Solution Partner designation in Business Applications, meaning our consultants are assessed and re-certified regularly against Microsoft’s current standards — not certifications earned years ago and left to expire.
- Regional presence where you operate: With offices in India, Germany, UAE, and Cyprus, we hold local teams in the time zones that matter to our clients. Projects in Riyadh, Dubai, London, or Bangalore benefit from a consultant who is available during your working hours without a 12-hour communication gap.
- Enterprise track record: Our client list includes B.Braun and Deutsche Telekom, which means our project governance and quality standards are built for organisations with complex requirements, compliance obligations, and multiple stakeholder groups.
- Fixed-scope delivery options: For straightforward sales or customer service rollouts, we offer clearly scoped packages with defined deliverables and a capped project cost, so procurement and finance teams can approve budgets without negotiating open-ended statements of work.
- Long-term support model: We do not disappear at go-live. SchwettmannTech offers structured managed support agreements covering system administration, minor enhancements, Microsoft wave updates, and helpdesk access — giving you a single point of accountability after the project closes.
Our Dynamics 365 CRM implementation process
- Discovery and requirements workshop: We begin with structured sessions — typically two to five days depending on scope — to document your current sales or service process, identify pain points, define reporting requirements, and confirm which Dynamics 365 modules and licences apply to your situation.
- Solution design: Our consultants produce a functional design document covering entity model, security roles, business process flows, integration architecture, and data migration approach. You review and approve this before any configuration begins.
- Configuration and development: We build and configure the system in a dedicated development environment — customising forms, views, dashboards, automation flows, and any custom code required. Integration connectors are built and tested in isolation before connecting to your source systems.
- Data migration: Source data is extracted, profiled, and cleansed against agreed rules. We run at least two full migration rehearsals before the production cutover so that data quality and volume are confirmed in advance, not discovered on go-live day.
- User acceptance testing (UAT): Key users from your business test the configured system against real scenarios from your daily operations. Issues are logged, prioritised, and resolved before any go-live date is confirmed.
- Go-live and hypercare: Production deployment is followed by a hypercare period — typically two to four weeks — during which a dedicated SchwettmannTech consultant is available to resolve issues quickly, answer user questions, and make minor adjustments before the system transitions to standard support.
Pricing and cost
The cost of a Dynamics 365 CRM implementation varies significantly based on module scope, number of users, degree of customisation, and data migration complexity. A straightforward Dynamics 365 Sales implementation for a team of 10 to 25 users with standard configuration and minimal integration typically ranges from USD 15,000 to USD 35,000 in professional services. Mid-market projects combining Sales and Customer Service modules, custom automation, and one or two integrations generally fall between USD 40,000 and USD 100,000. Enterprise rollouts with multi-country configuration, complex ERP integration, and large-scale data migration can exceed USD 150,000. Microsoft Dynamics 365 Sales licences are priced separately and start at approximately USD 65 per user per month for the Professional plan. SchwettmannTech provides a detailed cost estimate following the initial discovery workshop, at which point scope is defined clearly enough to produce a meaningful project budget.
Frequently asked questions
How long does a Dynamics 365 CRM implementation typically take?
A focused Dynamics 365 Sales or Customer Service implementation for a small to mid-size team usually takes between 8 and 16 weeks from kick-off to go-live. Projects with multiple modules, complex integrations, or large data migrations may run 20 to 30 weeks. SchwettmannTech provides a project timeline estimate after the discovery workshop, once scope is confirmed.
Do we need to buy Microsoft licences separately from the implementation service?
Yes. Microsoft Dynamics 365 licences are purchased directly from Microsoft or through a Microsoft Cloud Solution Provider partner, separately from SchwettmannTech’s professional services fees. SchwettmannTech can advise on the correct licence types and quantities for your use case and, in many cases, assist with the procurement process.
Can you migrate our data from Salesforce or another CRM system?
Yes. SchwettmannTech has completed data migrations from Salesforce, Zoho, HubSpot, Sugar CRM, and various ERP systems and spreadsheet environments. Our approach includes data profiling, cleansing rules, migration rehearsals, and validation reporting so that data quality is confirmed before the production cutover.
Is Dynamics 365 CRM suitable for businesses in the UAE and Saudi Arabia?
Yes. Microsoft Dynamics 365 supports Arabic language, right-to-left interface configuration, and local compliance requirements relevant to businesses operating in the UAE and Saudi Arabia. SchwettmannTech has delivered projects in both markets and maintains consultants based in the UAE who are familiar with regional business processes and regulatory considerations.
What support do you provide after the implementation goes live?
SchwettmannTech offers post-implementation support through structured managed support agreements covering helpdesk access, system administration, Microsoft wave update reviews, and minor enhancement requests. Support is available across our office locations in India, UAE, Germany, and Cyprus, providing coverage across multiple time zones for global clients.
Ready to start planning your Dynamics 365 CRM implementation? Contact SchwettmannTech today to book a no-obligation discovery