Transform field ops
with AI scheduling
and IoT intelligence.
Optimize your mobile workforce, automate scheduling, and enable predictive maintenance with AI-powered field service management. Dynamics 365 Field Service reduces operational costs by 30% and improves first-time fix rates by 25%. SchwettmannTech delivers certified implementations across India in 8–16 weeks.
Everything you need to deliver world-class field service.
From intelligent scheduling to IoT-powered predictive maintenance — a complete field service management platform built on Microsoft's cloud infrastructure.
AI-powered scheduling — right tech, right place, right time
Resource Scheduling Optimisation (RSO) automatically assigns work orders based on technician skills, location, availability, and priority. Drag-and-drop Schedule Board for manual control. Route optimisation minimises travel time and fuel costs.
- RSO: AI-driven fully automated scheduling
- Skill & territory-based resource matching
- Real-time rescheduling for emergencies
- Map view with live GPS technician locations
Offline-first mobile app for iOS, Android & Windows
Technicians access work orders, customer history, knowledge articles, and capture signatures — even without internet. Data syncs automatically on reconnect.
- Full offline functionality — no dead zones
- Digital signature capture at job completion
- Photo capture and service notes
- Parts availability & inventory lookup
Complete work order lifecycle from creation to invoice
Create from cases, IoT alerts, or service agreements. Track status, SLA compliance, and escalations automatically with full audit trail.
Predict failures before they happen with Azure IoT
Connect sensors to equipment for real-time monitoring. Auto-create work orders when anomalies are detected. Shift from reactive break-fix to proactive predictive maintenance.
Track parts across warehouses, depots & vans
Multi-location inventory management — warehouses, service centres, and individual technician trucks. Auto-allocate parts to work orders, generate POs when stock is low.
Skills, territories, shifts & contractor management
Manage internal employees and external subcontractors. Define skills, certifications, territories, and working hours. Track utilisation, billable time, and performance KPIs per technician.
Microsoft HoloLens & Remote Assist for hands-free guidance
Senior experts guide field technicians via HoloLens in real time. 3D asset visualisation, step-by-step Dynamics 365 Guides, and remote diagnostics — reducing unnecessary truck rolls.
- Microsoft HoloLens 2 integration
- Dynamics 365 Guides — hands-free work instructions
- Remote Assist — expert video collaboration
Automate recurring maintenance contracts
Define SLAs, warranties, and recurring schedules. Auto-generate work orders and invoices.
Live KPI dashboards & Power BI reporting
SLA compliance, first-time fix rate, technician utilisation — all in native Power BI dashboards.
More features at lower TCO than ServiceNow FSM & ServiceMax
$105/user/month for full field service capabilities. Mixed Reality, IoT, and Power Platform low-code extensibility included — no expensive bolt-ons required.
Measurable ROI within 10–14 months.
Proven outcomes from SchwettmannTech Field Service implementations across manufacturing, HVAC, utilities, and healthcare sectors.
Live in 8–16 weeks with our proven delivery framework.
Our 5-phase methodology minimises risk, ensures mobile adoption, and delivers measurable ROI within the first year. Rapid Activation available for standard deployments in 6–8 weeks.
Transparent licensing. No surprises.
Flexible options for full-time technicians, external contractors, and back-office staff. RSO available as an add-on for AI-automated scheduling.
- ✓Full Field Service capabilities
- ✓Work Order Management + SLA tracking
- ✓Schedule Board (drag-and-drop)
- ✓Mobile App — iOS, Android, Windows
- ✓Inventory & Asset Management
- ✓Service Agreements & Contracts
- ✓Time & Expense Tracking
- ✓Analytics & Power BI Reporting
- ✓For external subcontractors
- ✓View assigned work orders
- ✓Mobile app access
- ✓Time & expense entry
- ✓Basic reporting
- ✗No back-office access
- ✓AI-powered automated scheduling
- ✓Route optimisation (fuel savings)
- ✓Multi-day scheduling
- ✓Real-time rescheduling for emergencies
- ✓Predictive travel time
- ✓Recommended: 25+ technicians
| Feature | D365 Field Service | ServiceNow FSM | ServiceMax |
|---|---|---|---|
| Pricing (per user/month) | $105 full · $50 contractor | $100–175 | $120–180 |
| AI-Powered Scheduling (RSO) | ✓ Resource Scheduling Optimisation | ⚬ Strong AI capabilities | ⚬ AI-driven scheduling |
| Offline Mobile App | ✓ iOS, Android, Windows — full offline | ⚬ iOS, Android only | ✓ iOS, Android, offline |
| IoT & Predictive Maintenance | ✓ Azure IoT Hub native | ⚬ Limited, requires add-ons | ✓ Strong IoT for asset-heavy |
| Microsoft 365 Integration | ✓ Teams, Outlook, SharePoint, OneDrive | ⚬ Third-party integrations | ⚬ Limited Microsoft integration |
| Mixed Reality (AR/HoloLens) | ✓ HoloLens + Dynamics 365 Guides | ✗ Not available | ✗ Not available |
| Low-Code Customisation | ✓ Power Platform (no-code/low-code) | ⚬ Requires developer skills | ⚬ Requires Salesforce expertise |
Built for your industry, ready to deploy.
Pre-configured work order types, scheduling rules, and mobile workflows tailored for your sector.
Manufacturing & Equipment
- Preventive maintenance scheduling
- Warranty and contract management
- IoT-enabled predictive maintenance
- Mixed reality remote assist
- Parts and inventory tracking
HVAC & Facilities
- Emergency dispatch and routing
- Seasonal maintenance programmes
- Equipment monitoring (IoT sensors)
- Multi-site facility management
- Service agreement billing
Healthcare & Medical Devices
- Medical equipment installation & repair
- Compliance and regulatory tracking
- Asset and calibration management
- Critical equipment monitoring
- HIPAA-compliant operations
Telecommunications
- Network installation and maintenance
- Tower and infrastructure management
- Crew scheduling and routing
- Equipment and cable inventory
- Customer self-service portals
Utilities & Energy
- Meter installation and reading
- Emergency outage response
- Grid and pipeline monitoring (IoT)
- Safety and compliance tracking
- Mobile GIS integration
Transportation & Logistics
- Fleet maintenance and inspections
- Vehicle tracking and telematics
- Driver scheduling and routing
- Parts and tyre management
- Compliance and safety audits
Seamlessly connected to your entire stack.
Native Microsoft ecosystem + 500+ third-party connectors via Power Platform and Azure Logic Apps.
🏢 Microsoft 365 & Teams
- Teams collaboration on work orders
- Outlook calendar integration
- SharePoint document storage
- OneDrive file access on mobile
- Single sign-on via Azure AD
Power Platform
- Power Apps: Custom mobile extensions
- Power Automate: Workflow automation
- Power BI: Advanced analytics & dashboards
- Power Pages: Customer self-service portals
- Virtual Agents: Appointment chatbots
💼 Dynamics 365 Apps
- Dynamics 365 Sales — lead to service
- Dynamics 365 Customer Service — case to WO
- Dynamics 365 Finance — invoicing & ERP
- Dynamics 365 Supply Chain — parts management
- Customer Insights — 360° customer view
IoT & Connected Devices
- Azure IoT Hub (native integration)
- IoT Central — device management
- Equipment sensors (temp, vibration, pressure)
- GPS and telematics devices
- Smart meters and utility sensors
🥽 Mixed Reality
- Microsoft HoloLens 2
- Dynamics 365 Guides — step-by-step AR
- Remote Assist — expert video collaboration
- 3D asset visualisation on-site
- Hands-free work instructions
Third-Party Systems
- ERP: SAP, Oracle, NetSuite
- Telephony: RingCentral, Twilio
- Mapping: Google Maps, Bing Maps
- Accounting: QuickBooks, Xero, Tally
- Custom REST APIs & webhooks
Real-world results from the field.
SchwettmannTech implemented D365 Field Service with Resource Scheduling Optimisation, offline mobile apps for all 250 technicians, and Azure IoT Hub integration for predictive maintenance on 3,400+ connected units. Full deployment completed in 14 weeks.
"The offline mobile app was a game-changer. Our technicians work in basements and remote sites where there's no signal. With D365, they capture everything offline and it syncs when they reconnect — no lost data, no double entry."
"RSO automated 85% of our scheduling. Our dispatch team went from spending 4 hours per day manually building schedules to reviewing an AI-optimised schedule in 20 minutes. We added 22% more jobs per day without hiring more staff."
"The IoT integration is exceptional. We connect 400+ equipment sensors and the system automatically creates work orders before customers even know there's a problem. We've reduced emergency callouts by 40% in the first year."
Common questions.
Everything you need to know about Dynamics 365 Field Service — licensing, mobile, IoT, implementation, and ROI.
Talk to a specialistTransform your field operations
in 8–16 weeks.
Get a free field service assessment from SchwettmannTech. We'll audit your current operations, map your workflows, and design a tailored D365 Field Service solution with measurable ROI.