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Home/Services/Azure AI/Worker Guidance System
Worker Guidance System · Connected Worker India

Digitise Your Factory Floor with
Connected Worker Intelligence

SchwettmannTech's Worker Guidance System is a pre-built solution on Dynamics 365 Field Service and Power Apps — delivering step-by-step digital work instructions, QR-code task assignment, checklist-driven quality control, and real-time supervisor visibility to factory floor workers via Android tablets and HoloLens. Replace paper SOPs and reduce operator errors by 80% — deployed in 6 weeks.

D365 Field Service Certified Partner
Azure Remote Assist & HoloLens Deployed
Manufacturing QC & Compliance Built-in
80%
Reduction in operator errors
6 wks
System to production
QR
Scan-to-task on any Android device
Remote
Expert assist via HoloLens
Worker Guidance · Shop Floor Dashboard
Live
284
Active Work Orders
↑ On Schedule
96.2%
First-time Right
↑ +18pp
0
Paper SOPs
↓ 100% Digital
42 min
Avg Task Time
↓ 28%
QR Task Assignment — 284 active WOs
Scan → Instructions → Checklist → Sign-off
Active
Digital SOPs — 1,840 work instructions
Step-by-step · Images/Video · Version controlled
Live
Remote Assist — HoloLens Expert Call
Supervisor sees what worker sees · Annotation
Available
Quality Checklist — ISO 9001 Compliant
Digital sign-off · Photo evidence · D365 record
Compliant
Worker Guidance AI: Assembly Station 7 completion time is 28% above average today (3 incidents of step-6 rework). Recommend supervisor check: video review of step-6 SOP suggests hand tool torque calibration may be needed.
80%
Reduction in Operator Errors
6 wks
System to Production Timeline
QR Scan
Task Assignment on Any Android Device
Remote Assist
Expert Help via HoloLens or Teams
Digital Work InstructionsQR Task AssignmentStep-by-step SOPsHoloLens Remote AssistQuality ChecklistsPhoto Evidence CaptureD365 Field ServicePower Apps MobileISO 9001 ComplianceTraining ModeMultilingual InstructionsReal-time Supervisor ViewDigital Work InstructionsQR Task AssignmentStep-by-step SOPsHoloLens Remote AssistQuality ChecklistsPhoto Evidence CaptureD365 Field ServicePower Apps MobileISO 9001 ComplianceTraining ModeMultilingual InstructionsReal-time Supervisor View
Services

Worker Guidance System Modules

Pre-built modules replacing paper SOPs with digital, trackable, AI-enhanced work instructions across your manufacturing operations.

QR-Based Task Assignment
Workers scan QR codes on machines, assemblies, or work orders to instantly pull up the correct digital work instructions for their task. No login screens, no menu navigation — one scan delivers the right instruction set, with version control ensuring workers always see the current approved SOP.
QR Task Assignment · Version Control · No-login Access · Any Android Device
Digital Work Instructions & SOPs
Convert paper SOPs into structured digital instructions: numbered steps, high-resolution images, embedded video demonstrations, safety alerts, and required tool/material callouts — all managed in a D365-backed CMS with change approval workflow and automatic distribution to devices.
Digital SOPs · Image & Video Steps · Change Approval · Auto Distribution
Quality Checklists & Digital Sign-off
Replace paper quality checksheets with digital checklists triggered at key process steps. Workers capture photo evidence for critical quality attributes. Digital sign-off creates an immutable audit record in D365 — fully traceable for ISO 9001, IATF 16949, and customer audit purposes.
Digital Checklists · Photo Evidence · Digital Sign-off · ISO 9001 · IATF
Azure Remote Assist & HoloLens
Enable remote expert assistance: a supervisor or engineer joins a HoloLens-equipped worker's view via Teams or Dynamics 365 Remote Assist — seeing exactly what the worker sees, drawing annotations in their field of view, and guiding them through complex tasks without physical presence.
HoloLens · Remote Assist · Teams Integration · AR Annotation · Remote Expert
Supervisor Dashboard & Analytics
Real-time shop floor visibility: work order progress across all stations, first-time right rates, average task completion times, quality defect trends by station and operator, and SOP non-conformance alerts. Power BI drill-down from plant level to individual operator.
Supervisor Dashboard · FTR Rate · Station Analytics · Power BI · OEE Visibility
Training Mode & Competency Tracking
Use the same digital instruction platform for operator training — with training mode that requires step-by-step confirmation before proceeding and captures training completion in D365 HR. Competency matrix tracks which operators are certified for which processes.
Training Mode · Competency Matrix · D365 HR Integration · Certification Track
Capabilities

Complete Capability Coverage

Our certified team covers every facet of this service — from strategy and implementation to managed operations and continuous optimisation.

Mobile

Runs on ₹8,000 Android Tablets

The Worker Guidance Canvas Power App works on any Android device — from high-end tablets to affordable ₹8,000 rugged industrial tablets common in Indian manufacturing environments. No specialised hardware required for the core system.

  • Android 9.0+
  • Rugged Tablet Support
  • Offline Mode
  • Touch & Voice
🔗Integration

D365 Field Service Native

Work orders, task completions, quality records, and non-conformance reports all flow directly into Dynamics 365 Field Service and Business Central — connecting shop floor execution to MRP, inventory, and maintenance planning.

  • D365 Field Service
  • D365 Business Central
  • MRP Integration
  • Inventory Updates
Quality

Photo Evidence & Traceability

Every quality checkpoint captures photo evidence stored in Azure Blob Storage with metadata linking to the specific work order, operator, station, and timestamp — providing complete traceability for customer audits and regulatory inspections.

Training

Digital Training Delivery

The same platform delivers both production instructions and operator training — with a built-in training mode requiring learner confirmation at each step, and automatic competency record creation in D365 HR on completion.

Languages

Hindi & Regional Language SOPs

Work instructions authored and displayed in Hindi, Tamil, Telugu, Kannada, and other Indian languages — critical for production workers in Indian manufacturing who may have limited English literacy.

Analytics

OEE & Quality Intelligence

Aggregate work order completion times, FTR rates, and quality defect data in Power BI — connecting shop floor performance to OEE (Overall Equipment Effectiveness) metrics and identifying the specific process steps causing quality or throughput losses.

Deployment

6 Weeks from Kickoff

Pre-built Canvas Power App, D365 Field Service workflow templates, and SOP authoring tools reduce deployment time to 6 weeks — including SOP migration from paper or existing digital formats, device setup, and operator training.

Delivery

Worker Guidance Deployment Timeline

6-week deployment replacing paper SOPs with digital, trackable work instructions on the factory floor.

1
Phase 1 — Weeks 1–2
SOP Audit & Digitisation
Inventory all SOPs and digitise content
Audit all existing paper and digital SOPs. Prioritise top 50 high-impact processes for initial digitisation. Convert to structured digital format with images and video clips. Configure D365 Field Service work order types.
SOP AuditContent DigitisationD365 ConfigWork Order Types
2
Phase 2 — Weeks 2–4
App Configuration & QR Setup
Configure Power App and deploy QR codes
Configure Worker Guidance Canvas App for your device hardware. Print and deploy QR codes on machines and assembly stations. Set up quality checklist templates. Configure supervisor dashboard.
App ConfigQR DeploymentChecklist BuildSupervisor Dashboard
3
Phase 3 — Weeks 4–5
Integration & Testing
Connect to ERP and test on shop floor
Integrate with D365 Business Central or D365 Finance for work order and inventory sync. Pilot testing on one production line — 10–15 operators. Iterate based on usability feedback.
ERP IntegrationPilot TestingUsability IterationOperator Feedback
4
Phase 4 — Weeks 5–6
Full Rollout & Training
Deploy plant-wide and train all operators
Full plant rollout — station QR codes deployed, all operators trained (typically 2-hour session per group of 20). Supervisor dashboard training. Hypercare support for 4 weeks post go-live.
Plant RolloutOperator TrainingGo-LiveHypercare
Industries

Worker Guidance for Indian Manufacturing

Built for Indian manufacturing reality — affordable hardware, multilingual workforce, and Indian quality & compliance standards.

Automotive · IATF 16949
Engineering · ISO 9001
Pharma · GMP
🍫Food & Bev · FSMS
Electronics · IPC
Construction · Safety
Textiles · AQL
Capital Goods · MRO
India Manufacturing Context

SchwettmannTech designed the Worker Guidance System for India's manufacturing reality: high operator turnover requiring rapid training, multilingual workforces needing instructions in Hindi and regional languages, budget constraints favouring affordable Android tablets over expensive HoloLens for most stations, and quality standards aligned to Indian customer requirements (BIS, ISI mark, export quality). HoloLens Remote Assist is deployed selectively for complex maintenance tasks where AR guidance delivers clear ROI.

Manufacturing Impact

Proven Results: Worker Guidance Results

Outcomes from SchwettmannTech's Worker Guidance System deployments in Indian manufacturing.

80%
Reduction in operator errors after digital SOP deployment
40%
Faster new operator onboarding with digital training mode
60%
Reduction in quality rework from improved first-time right rates
6 wks
Paper SOPs to fully digital, tracked shop floor operations
Customer Stories

What Our Clients Say

"SchwettmannTech deployed the Worker Guidance System across our 3 assembly lines in 7 weeks. Paper SOPs are gone — workers scan QR codes and get Hindi-language step-by-step instructions with photos. First-time right rate improved from 76% to 94% in 60 days. New operator training time dropped from 3 weeks to 8 days. Our ISO 9001 audit was the smoothest we've had — every quality record was digitally traceable."

VK
Vijay Khedkar
Plant Manager · Auto Components Manufacturer, Aurangabad

"Our pharma manufacturing facility needed GMP-compliant digital batch records. The Worker Guidance System replaced paper batch manufacturing records with digital, signed-off checklists — capturing operator ID, timestamp, and photo evidence for every critical step. CDSCO audit found our digital BMR system exemplary. Batch release time dropped from 2 days to 4 hours."

PM
Priya Mehta
Head of Quality · Pharmaceutical Manufacturer, Ahmedabad

"We use Azure Remote Assist with HoloLens for complex CNC machine maintenance — our service engineers are in Bangalore, machines are across 4 states. The engineer sees exactly what the on-site technician sees and can annotate the field of view to guide repairs. Mean time to repair dropped 60%. We've saved 200+ engineer travel days annually since deploying the system."

AS
Anand Sharma
Head of Service · Capital Equipment Manufacturer, Coimbatore
FAQs

Worker Guidance System FAQs

Planning a connected worker initiative? Our manufacturing digitalisation specialists provide free shop floor assessments.

Book Factory Assessment
The core Worker Guidance Canvas Power App runs on any Android tablet with Android 9.0 or higher — including affordable ₹8,000–₹15,000 rugged industrial tablets (we recommend iSafe Mobile or Panasonic FZ-T1 for dusty/wet environments). QR code readers work with the device camera — no additional scanner hardware needed. For Remote Assist, Microsoft HoloLens 2 (₹3.5L per unit) is used for complex maintenance tasks where hands-free AR provides clear value. Most of our deployments use a hybrid model: Android tablets for production workers, HoloLens for 5–10 maintenance specialists.
Yes — the Canvas Power App has an offline mode that downloads the relevant work instructions and checklists to the device when Wi-Fi is available, then operates fully offline for up to 24 hours. Completed checklists, photo evidence, and sign-offs are queued locally and sync to D365 when connectivity is restored. This is essential for Indian manufacturing environments where Wi-Fi coverage across large factory floors can be patchy. We design the deployment with offline-first in mind and test connectivity coverage before go-live.
Work instructions are authored in a web-based SOP authoring tool (Power Apps model-driven app) by process engineers or quality managers — no technical skills required. Each instruction has a defined structure: steps with numbered sequence, image/video attachment per step, safety callout flags, required tools/materials, and acceptance criteria. Changes go through an approval workflow before publishing to worker devices. Version history is maintained, and workers always see the current approved version. We migrate existing paper or PDF SOPs during implementation — our team digitises your priority SOPs as part of the deployment.
Yes — Training Mode is a separate mode in the Worker Guidance App that presents the same instructions in learning context: workers must confirm understanding at each step before proceeding, cannot skip steps, and are assessed at the end with pass/fail criteria. Completion of a training task creates a competency record in Dynamics 365 HR (or Human Resources module) linked to the specific SOP version and operator. Supervisors have a competency matrix view showing which operators are certified for which processes — and receive alerts when certifications are approaching expiry (for annual requalification requirements).
Integration with D365 Business Central or D365 Finance creates closed-loop shop floor execution: production orders from the ERP trigger work order creation in D365 Field Service; QR scan by the worker links their device session to the specific production order; task completion updates the ERP with actual labour time, material consumed, and quality outcome; non-conformances create D365 quality orders. For non-Microsoft ERPs (SAP, Oracle, Tally), we build Azure API Management connectors during implementation. The integration scope and timeline depend on ERP API maturity — we assess this in the initial discovery phase.

Digitalise Your Factory Floor in 6 Weeks

Book a free Worker Guidance Assessment. We'll visit your facility, map your top 10 SOPs for digitisation, and demonstrate the system on your own processes.

D365 Field Service Power Apps