Dynamics 365 CRM Built for
Indian Telecoms
SchwettmannTech's Telecom CRM Accelerator is a pre-built Dynamics 365 solution tailored for Indian telecom operators — ISPs, DTH providers, mobile operators, and enterprise connectivity providers. 150+ pre-built workflows, subscriber lifecycle management, BSS/OSS integration templates, AI-powered churn prediction, and TRAI compliance reporting — deployed in 8 weeks, not 12 months.
Telecom CRM Accelerator Modules
Pre-built modules for every dimension of telecom subscriber management — customisable and extensible on the standard D365 platform.
Complete Capability Coverage
Our certified team covers every facet of this service — from strategy and implementation to managed operations and continuous optimisation.
Built on Standard D365
The Telecom CRM Accelerator is built entirely on standard Dynamics 365 Customer Service and Sales — using out-of-the-box entities, workflows, and Power Platform components. No proprietary code that blocks future Microsoft upgrades or extensions.
- Standard D365 Platform
- Upgrade Safe
- Power Platform Native
- No Vendor Lock-in
BSS/OSS Connectors
Pre-built integration adapters for Amdocs, Comverse, CSG, Ericsson, and custom mediation platforms — using Azure API Management and Azure Service Bus for reliable, scalable message exchange between D365 and network/billing systems.
- Amdocs Connector
- Comverse Templates
- Custom Mediation
- Azure Service Bus
Churn AI Pre-trained
ML model trained on Indian telecom subscriber data patterns — ARPU, data usage trends, complaint frequency, payment behaviour — delivering churn probability scores with 85%+ accuracy 90 days in advance.
Power BI Telecom Suite
Pre-built Power BI reports for subscriber growth, ARPU by segment, churn waterfall, complaint volume trends, and TRAI QoS metrics — configured and ready within 2 days of deployment.
WhatsApp & App Integration
Pre-built WhatsApp Business integration for customer service and bill delivery. Mobile app deep-linking for self-service plan changes and complaint status — reducing call centre volume for routine enquiries.
India Telecom Regulatory
Built for Indian telecom regulations: TRAI Quality of Service Regulations 2017, Consumer Protection Regulations, Telecom Tariff Orders. Automated compliance reporting calendar with escalation if reports are not filed by due dates.
8 Weeks to Go-Live
The Accelerator's pre-built components, integration templates, and TRAI workflows reduce D365 implementation time from 9–12 months (custom) to 8 weeks — using a proven deployment playbook refined across 6 Indian telecom operator deployments.
Telecom CRM Deployment Timeline
8-week accelerated deployment using pre-built components and proven telecom implementation playbook.
Telecom CRM for Indian Operators
Built specifically for the Indian telecom market — TRAI regulations, ARPU dynamics, Indian BSS platforms, and multilingual subscriber support.
SchwettmannTech has implemented D365 CRM for 6 Indian telecom operators — ISPs, mobile operators, and DTH providers. We understand India-specific telecom dynamics: high price sensitivity and plan-switching rates, ARPU pressure from Jio pricing, TRAI regulatory compliance burden, and the operational complexity of managing rural and urban subscribers on the same platform. Our Accelerator reflects 4+ years of Indian telecom CRM learnings.
Proven Results: Telecom CRM Results
Outcomes from SchwettmannTech's D365 Telecom CRM deployments across Indian operators.
What Our Clients Say
"SchwettmannTech's Telecom CRM Accelerator went live in 9 weeks — we had 82,000 subscriber records migrated, BSS integrated, and TRAI reporting automated. Our previous CRM took 14 months to implement and cost 3× more. The churn AI flagged 340 high-risk enterprise subscribers in the first month — our retention team converted 71% of them. That alone justified the entire project cost."
"TRAI compliance reporting was a 3-day manual effort every quarter. Now it's automated — D365 pulls QoS metrics from our NOC, generates the mandated report format, and creates a submission tracking ticket automatically. Our regulatory affairs team went from compliance firefighting to proactive network quality improvement."
"Our subscriber support team handles 4,000 calls a day. With D365 Telecom CRM, agents have full subscriber 360 view — billing, usage, open complaints, churn risk — without switching between 5 systems. Average handle time dropped from 8.5 minutes to 3.2 minutes. CSAT improved from 72% to 89% in the first quarter."
Telecom CRM Accelerator FAQs
Planning a D365 Telecom CRM deployment? Our telecom CRM specialists are happy to discuss your specific BSS environment and regulatory requirements.
Book Telecom CRM DemoDeploy Your Telecom CRM in 8 Weeks
Book a free Telecom CRM Accelerator demo. We'll demonstrate the subscriber 360, BSS integration, and churn AI on a sample dataset from your segment — no commitment required.