SUCCESS STORIES

Microsoft 365 Consultant

D365 Customer engagement functionality leveraged for desired solution.
Customization Sales module for contract management and Account Management
Customization of campaign management for service base campaigns to manage contract changes.
Email parsing for automation of case creation from structured and unstructured emails.
Integration with AI system to manage the key insight of email content.
Micro service architecture to manage complex systems that can be decomposed into modular, granular, independently written and deployable pieces.
Custom entity to manage Account, Partner and service campaigns.
SharePoint integration to manage documents and auto creation of contracts.
Robust solution framework to increase performance.

Streamline pf process to manage account and partner details.
Sales and lead management
Provide tools to efficiently and effectively manage contract life cycle.
Automate case creation from structured and unstructured email of customer.
Ability to accommodate enhancements and extensions of contract as and when business progresses/changes to manage contract renewal service campaigns.
Solutions to manage carrier to provide FTTH service to end customer

New Integrated Customer Experience
Automation of contract life cycle management
Operational Excellence due to automation of case creation and auto assignment
Auto distribution of service base campaign to mange contract renewal and expiry
Accelerate response time due to email parsing and auto assignment of case.
Improve first-call resolution and handling times to yield higher customer satisfaction and loyalty