With the release of Release Wave 2, Microsoft Dynamics 365 Consulting Services like as Dynamics 365 and Power Platform are expected to undergo significant enhancements later this year. Wave 2 will launch this autumn and include hundreds of new features and improvements to Dynamics 365 apps, Power Platform, and Microsoft Cloud services.
Release Wave 2 offers more mobility, insight, and flexibility to help businesses using Dynamics solutions alter their business operations. This is a summary of some of the most eagerly awaited updates and features in Dynamics 2023 Release Wave 2.
Build-up Intelligence Across Applications
Adding greater intelligence to Dynamics 365 applications is a recurring theme in Release Wave 2. Microsoft is integrating more AI features, machine learning models, and data-driven insights into its apps in order to automate more processes and provide consumers wise suggestions and forecasts.
For instance, the Customer Service application will soon have more natural language processing skills to better understand customer inquiries and an AI-powered agent assistance. Azure Synapse Analytics will enhance sales intelligence by providing more accurate forecasts and relationship analytics.
Mold the Supply Chain
The Dynamics 365 Supply Chain Management supply chain workflows will also see significant enhancements soon. Because the warehouse management system has integrated simulation modeling capabilities, it will operate more quickly in high-volume distribution centers.
IoT integration will improve inventory visibility and enable businesses to track inventories across several locations. Moreover, putaway processing and product receipt will happen more quickly thanks to mobile barcode scanning. New features including load building and appointment scheduling are added to transportation management.
Integrate Teamwork and Collaboration
Microsoft’s range of technologies is revolutionizing communication and teamwork. For instance, Microsoft Teams and Outlook connectivity are being added to Dynamics 365 Project Operations to improve team collaboration and communication.
Dynamics 365 Finance, Supply Chain Management, and Sales are integrating Power BI features directly to centralize corporate intelligence and data analytics for particular roles.
Improved Customer Service and Advisor Tools
Wave 2 is primarily focused on Dynamics solutions for sales, marketing, and customer care. AI will enable additional automated case routing and classification capabilities for Dynamics 365 Customer Service. Customer profiles will immediately integrate Voice of the Customer insights.
Managers will soon have access to new coaching tools and conversation intelligence for advisers and salespeople, which will help them perform better. Relationship analytics will offer perceptions to improve client loyalty and relationships.
Enlarge Industry-Specific Capabilities
Dynamics 365 solutions tailored to particular industries will also grow, such as new retail store inventory tools and telehealth services for the healthcare sector. More functions related to case management and constituent services will be added to public sector solutions.
Enhancements to the nonprofit accelerator will include additional features designed specifically for associations and nonprofits. Additional features tailored to certain industries will be integrated into additional cloud systems.
Improved Accessibility
Another area of emphasis is accessibility, with modifications made to all Dynamics apps to increase their usability for a wider range of users. Keyboard navigation will be enhanced, screen reader compatibility will be better, and more accessibility checker tools will be available to find any problems.
Unified Security and Compliance
Lastly, Microsoft wants to simplify information security, governance, risk, and compliance across all of its platforms. Microsoft Purview will have improved data loss prevention features to help classify and safeguard sensitive data more effectively.
Administrators will be able to evaluate and strengthen their security posture with the use of new compliance dashboards and analytics.
Most Wave 2 features are expected to be available in October 2022, though timelines vary by specific product and capability.
Review release notes, sign up for insider program for early access, plan training for users, and talk to your implementation partner about the change impact.
Some capabilities may require proactive enabling and configuration, while others will be automatically available once released.
Release notes and launch events detail specific features coming to each Dynamics 365 app and Power Platform component in Wave 2.
If taking advantage of major new capabilities, evaluate your licensing needs. But Wave 2 updates themselves typically don’t alter costs.
